John Kaye Optometrist Reviews Summary

Service Quality

Pros:

• "I was seen quickly for an eye test and my glasses arrived swiftly just 3 days later."
• "Muhammad, the Optometrist, is extremely thorough, taking a great deal of care with the measurements."
• "Very professional, very clean, wide range of services."
• "The eye exam with Muhammad Merali is the most thorough I have every experienced."
• "A very thorough eye examination has always been accompanied by a detailed explanation."
• "Muhammad's prescription and Hayley's dispense are without the doubt the best I've had in many years."
• "The most thorough and pleasant eye tests I have ever experienced!"
• "The examination and assessment of my eyes was superb, with an explanation every step of the way."

Cons:

• "DISGUSTED !! after spending £180 on glasses, that broke after three weeks and have been returned 4 times for repair."

Customer Care

Pros:

• "Such a great team of people with expert advice every step of the way."
• "Everyone is again highly professional and friendly, helping with frame choice and adjustments without any feelings of sales pressure."
• "They also offered to fix my old ones and made them like brand new."
• "Nothing is too much trouble for the team and they certainly go the extra mile."
• "The customer service is outstanding."
• "The team were incredibly helpful and made me feel comfortable."
• "I would highly recommend this very professional establishment for all your optical needs."
• "Very friendly and efficient practice."

Cons:

• "I have been met with rudeness and hostility and evasive tactics to put me off in the hope I go away."

Professionalism and Expertise

Pros:

• "Muhammad is very professional and the eye examination is comprehensive."
• "The whole team are so friendly and even when I didn’t need a replacement, Miriam offered to adjust my existing spectacles."
• "Very happy with the excellent service provided by all the staff: Mohammad, Miriam, Hayley, and Janet."
• "Muhammad is so thorough when doing our exams and he actually found and explained conditions my mom and I had."
• "I am particularly happy with my distance driving glasses that are automatically tinted by sunlight."
• "The eye test was first rate with all the equipment you would expect, and some new ones I had not encountered before."
• "Muhammad saw My 11 year old son and couldn't have been kinder."
• "Muhammad Merali and his team provided me with the most comprehensive and excellent service possible."

Cons:

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