Specsavers Opticians and Audiologists - Walsall Reviews Summary

Customer Service

Pros:

• "Had excellent service today from Claire who transferred the lenses from my broken sunglasses to a new frame in minutes."
• "Great service from Gemma, she helped me choose some glasses, I really valued her input she was extremely honest about whether they suited me or not."
• "Efficient service and the optometrist I saw was very helpful and thorough, referring me on to specialist advice when there was a potential problem with my sight."
• "Absolutely fantastic experience. I booked an early appointment of 9:40. I got seen very quickly."
• "Absolutely fabulous people and always treat everyone with care and so much genuine help with there sight."
• "The staff here were very welcoming and professional, we did not have to wait long to have the examination or to receive the glasses back that we required."
• "Every member of staff I have ever dealt with here, from the people manning the desks to the technicians carrying out field tests, to the optometrists to the people who help you choose, measure and fit frames, has been professional, helpful and friendly."

Cons:

• "Service at this branch is consistently poor."
• "Need new staff. Extra training is needed or even better NEW STAFF."
• "Horrible customer service. Went to adjust frames on my glasses. Had to wait over 20 minutes to be seen by some unprofessional who made the fit of my frames worse."
• "A lot of the staff are rude and so is the the Manager!"
• "Very rude staff and management."
• "The manager 'Darren' was extremely rude, condescending and unhelpful."
• "Customer service is atrocious."

Staff and Management

Pros:

• "i had a lovely audiologist here called emma and she was so lovely and respected the fact that i had a veil on."
• "I went to spec savers Walsall because my left hearing aid had broken the audiologist said he would have to send my gp a referral letter which would take around 4 weeks... So I have been today and Jed the audiologist as sorted me out and I must say what a great and brilliant person he showed me he was thanks Jed you do specsavers proud.."
• "Had an appointment with Andy the owner today and I have to say the best I have ever dealt with, not only made me feel comfortable and relaxed during the eye test but he also took his own time and fitted in contact lenses for me where other places have failed."
• "The lady who we collected the glasses from was lovely and the 2 lady opticians who saw my children last week were very nice, professional and friendly."
• "Seen by Ellis and Anoop, both very friendly and professional, definitely 'people persons'."
• "I took my mom for her eye test 26 June. my mom had to have a few tests. a young man called Craig did the test we could not of wished for a more caring helpful polite young man."
• "5 stars is only for lovely Jane, she was so happy to help through the phone, she was so kind, extremely helpful and absolutely lovely."

Cons:

• "The manager definitely needs training who was suggesting to wear sunglasses indoor and at night."
• "This store was very good years ago, but in recent years some managers can be abrupt and patronising and sometimes even talk over you, without listening properly to you."
• "Managers are so up themselves they don't get it that no legal mandate to wear masks but turn you away if you don't."
• "you guys are a joke trying to get our daughters new subscription sorted and need it done on a weekday and you guys clearly don't have any staff as 1) you don't answer the bloody phone and 2) your website is absolutely useless as most of the time it doesn't work."
• "Walked in to a rude staff member who didn’t listen to why I have come into store."
• "staff are okay but push you to get glasses way too much."
• "The guy who I believe is a lead, speaks to his staff like they are worth nothing."

Store Experience

Pros:

• "Less than a week later I was driving home with my new specs, all good."
• "Buy 1 pair and get 1 pair free, I needed new reading and distance glasses, so the spare glasses I had as sunglasses."
• "Was seen within a few minutes and went through the initial tests and checks."
• "All checks completed and done in around twenty minutes."
• "They are fantastic they helped me choose my frames, and even worked out which would be cheaper for me single frame or 2 4 1."
• "Looks very good inside spec save Walsall with the signs letting you know what they are doing to keep you safe."
• "Their nhs free glasses have a good variety and good quality compared to other opticians that tend not to have much variety."

Cons:

• "The shop is really dirty even the doctor machinery plastic glass it was sprayed with something but not cleaned."
• "Everytime i use specsavers - the offers ?? Say 2 pair for £99 - then when they add everything up it comes to nearly £300!"
• "Service wasn't offered while browsing to buy glasses."
• "I wouldn't visit this store again as I overheard a comment by a member of staff that was truly without tact and lacked the professionalism I'd come to expect from visiting the Sutton Coldfield branch."
• "We went to collect the glasses for both my brother and my mother as the dates lined up perfectly but upon arrival they had informed us completely out of nowhere that we must book an appointment for collection."
• "After i have been sold the best lenses / I cant possibly live without @ certain coating etc i must confess that because of this i no longer even walk in the store - as i know it will be unaffordable after all the add on items - its a shame because you do have the best choice of frames."
• "Bad customer service as soon as me and my child entered the store 30 mins additional wait because they running behind."

Health and Safety

Pros:

• "He did say that they have had no reports of positive Covid since opening in April."
• "This procedure was conducted by an assistant in mask, goggles, gloves and apron."
• "The assistant remained fully PPE’d throughout, despite it being a hindrance to working effectively."

Cons:

• "The person seeing to my wife used the same cloth to half heartedly wipe the equipment being used, seats were not wiped door handles were not wiped."
• "Another worker, also without mask on face went to the reception. Only then did she put on her mask."
• "One optician arrived for work, wearing no mask, walking through the shop."
• "Staff are rude waited 30 minutes to be seen and then asked why I came to them should have gone to Birmingham branch when all I wanted was to adjust my glasses."
• "For my son's glasses got a message to pickup the frame, went down and it wasn't ready."
• "I had an app for an eye test & contact lenses health check booked and was parking when I received a call from Specsavers saying my app had been cancelled."

Value and Pricing

Pros:

• "Hello I recommend Specsavers since there is really good service being given by the staff but the glasses are quite expense If they’re are branded ones so be mindful of this and you wouldn’t have to wait too much for your appointment either so that’s a good thing."
• "Helpful, once I paid to have a frame repaired but they had none of the part needed so they just replaced the whole frame at no extra charge."
• "They are fantastic they helped me choose my frames, and even worked out which would be cheaper for me."