Seen Opticians Reviews Summary

Customer Service

Pros:

• "Seriously the best service in Manchester!!"
• "Seen is easily the best opticians I've ever been to, and I would never really consider going anywhere else. Erika, Tareq and the team go above and beyond in terms of service, support and aftercare."
• "5*, next level service, which is personalised and friendly."
• "Really superb !! Probably the best customer service of any company I have delt with online."
• "The team are experts and refreshingly honest."
• "The staff are all super friendly and are always happy to help."
• "Genuine desire and commitment to provide the very best outcome for their clientele, Nothing is too much trouble for these most friendly and focussed professionals."

Cons:

• "Horrible experience. I was greeted by a lady who was very unhelpful."

Product Range and Quality

Pros:

• "Their range is superb and the best in the North West without question."
• "They have a great selection of eyewear."
• "The store has an amazing range of beautiful and unique glasses."
• "The choice of quirky and classic styles of frames is amazing."
• "Great selection of premium-quality frames."
• "Absolutely the best selection of glasses you won't find anywhere else."
• "The frames look amazing and I've had so many lovely compliments."

Cons:

• "I did end up paying a lot more at Seen than at other opticians."

Expertise and Personalization

Pros:

• "Neil and the team are highly skilled, knowledgeable and will provide a bespoke service based on your individual needs."
• "Ian was not only very knowledgeable and passionate, but also incredibly friendly and welcoming."
• "You really get looked after at Seen. There's a personal approach that makes me feel that they value my custom and are genuinely interested in helping me to find the right pair of glasses."
• "Erika offered a great experience, she's super passionate and knowledgeable about glasses."
• "They are experts at what they do and ensure 100% customer satisfaction."
• "The team at Seen have looked after us for several years & it is a great experience every time."
• "Tareq and his team ensure a first class personalised service; not only in eye examinations but also in their constant strive to source and sell unique eyewear."

Cons:

• "The only drawback I can find is that I have to travel 45 mins to be Seen."

Aftercare and Support

Pros:

• "Whenever I had issues with the glasses, they were there to provide assistance and provide great advice and help if something was amiss."
• "The aftercare is great too, happily providing a free tweak for squashed glasses that had been accidentally slept on."
• "The team have been great sorting out some teething issues I’ve had."
• "Awesome experience at Seen, as ever. I’ve been a customer for about six years now but over the last few months they’ve gone above and beyond, supporting me before and after eye surgery."
• "The service at the store is excellent. The sales person was very friendly, and recommended me a few pairs of glasses to try."
• "They know how to guide you to making the right decision of what looks best for you - from the conservative to the wacky, or both!"
• "Tareq and his team ensure a first class personalised service; not only in eye examinations but also in their constant strive to source and sell unique eyewear."

Cons:

• "My only negative thing I would have to say is that as a customer you must be prepared for the high quality that you are paying for."