KFC Canning Town - Barking Road Reviews Summary

Food Quality

Pros:

• "Nice and fresh chicken."
• "We always order for delivery home. Now the chicken is perfect, always hot and crunchy."
• "The salad are very good as a healthy side."
• "I really enjoyed the kfc spicy chicken."
• "I know very well that fried chicken is not a healthful food but I really like the way they make it."
• "The main thing is the food has always been on point."
• "Everything was perfect great value great quality."

Cons:

• "The chicken tasted nothing like Kentucky."
• "Chicken is not tasty at all."
• "More often than not, the chicken is stale and they still serve it."
• "Food quality ended up being low. The burger was so cold, chips were soggy and brown and the wings were black :("
• "Dry chicken, chips quality is not too good either, you have to have a drink ready in your hand to push food down the throat."
• "All the KFC outlets in London taste like ordinary fried chicken... full of oil without the original KFC flavour."
• "The food we did get was disgusting full of grease and no taste."

Customer Service

Pros:

• "Best KFC store I ever visited. Staff member Enayet was very helpful with my order and giving the best deal and very knowledgeable."
• "Its alright. Nothing special. But no bad customer service so far in my experience."
• "Generally the store is kept clean."
• "I come here almost every weekend and would definitely keep on that way. The prices are good enough and the customer service is excellent. Definitely recommend this place."
• "The only good point I'll make is once I eventually make it the counter to make my order, its ready pretty quickly."
• "I needed a quick bite. Ordered via kiosk and the food was ready in 5 minutes."

Cons:

• "Then the staff were unhelpful and tried to belittle me when I asked for them to make me a new burger."
• "It’s a vicious cycle where nobody takes any responsibility."
• "The Indian lady whom is the manager is very Rude and unprepared to deal with walking customers and the delivery drivers represent the customer at home."
• "Worse kfc I have ever been to. staff are incopident mine as well as several other custermers orders wrong."
• "The worst restaurant ever, getting my order wrong, and refusing to replace it, the manager is terrible not helpful at all need training."
• "Rude staff. Walked in and staff are talking and laughing loudly amongst themselves."
• "I have eaten there with my son several times and customer service is mostly poor."

Hygiene and Safety

Pros:

• "Generally the store is kept clean."

Cons:

• "The toilet will never be fix so better off going to McDonald's to use or the cafe nearby."
• "This must be a fake KFC. Horrible place. Staff weren't wearing the key protective essentials."
• "The toilet was in a disgusting state unable to use, next to seating area and near food serving station."
• "Dirty toilet with broken lock."
• "Customers dont use face mask and most of staffs have chin mask. They dont take covid serious."
• "REALLY FILTHY!!! AT YOUR OWN RISK!!!"

Order Accuracy and Delivery

Pros:

• "We always order for delivery home. Now the chicken is perfect, always hot and crunchy."
• "The only good point I'll make is once I eventually make it the counter to make my order, its ready pretty quickly."
• "I needed a quick bite. Ordered via kiosk and the food was ready in 5 minutes."

Cons:

• "Every single time when I'm ordering food from there ALWAYS THE ORDER IS TOTALLY DIFFERENT."
• "Just had an order from this KFC through just eat and the order was all wrong and was missing two fillet burgers."
• "Both times the delivery received was wrong as items were missing or wrongly placed in there."
• "Every single time staff makes mistake with my t.a. Delivery order, putting wrong things or items missing."
• "This been second time had problem with this restaurant... really disappointed with the staff, they accept my order to delivery and then close the restaurant, cancelled delivery and not food."
• "Ordered nearly £50 worth of food for them to mess up 3 items."
• "I have called them 4 times since receiving my order however no one wants to bother answering!"