Simply Fix Reviews Summary

Customer Service

Pros:

• "Sound unbiased non patronising advice."
• "Very professional, time efficient and a fair price for such quality work."
• "Great communication and reasonably priced."
• "First class service. Fallen Apples managed to fix my phone when Apple refused to and three other shops couldn’t find the fault."
• "Quick. Efficient. Friendly."
• "I had the best customer service from this company, working above and beyond up to Christmas Eve to fix and sort out the problems."
• "The personnel, Graeme and Akash, were polite, courteous and extremely amiable."

Cons:

• "You get an e mail to rate them for future discounts. That’s the possible reason for their good reviews which tricked me."
• "Seems like its been poorly fixed just to take our money."
• "These people have broken an expensive macbook pro and won't take responsibility for it."
• "Never use this shop ordered a phone from them kept saying failed delivery will attempt again. They had already taken the money no response on email."
• "The iPad screen lasted for 2 weeks. Cracked spontaneously in the safest I pad cover."
• "The battery was worse after replacement than before."
• "When I got it back the macbook was rattling. After a while battery failed."

Repair Quality

Pros:

• "Took my daughter's phone in to get checked out and they contacted me an hour later to tell me the issue and what needed to be done and then I collected it 20 minutes later."
• "Called them about my sons iPad screen had been broken and they gave me a price and fixed it same day within 2 hours."
• "It literally took around 5 to 6 minutes to change the battery on my iPhone 6."
• "Needed to replace a cracked screen on my iPhone 6s... No appointment needed - phone fixed while I waited."
• "Excellent service and great price. I dropped my Blackberry Key Two in the river and was absolutely amazed when they fixed it for £59.99!"
• "Fixed two smashed phones (iPhone6 and iPhone5) in no time."
• "I needed to get the damaged glass on my iPhone 11 mini rear camera replaced... The repair took just 30 minutes and was a perfect job."

Cons:

• "Don’t Get the screen changed without asking for warranty for spontaneous cracking."
• "Unfortunately my phone was beyond repair however the staff at fallen apples were courteous, very professional and advised me of my rights with regard to my warranty with my network provider and Apple itself."
• "Good for fixing phones but if you have a laptop never take it to this place, they will create further problems to your laptop, put the blame on you and claim it is not part of the warranty and thus charge you extra."
• "DO NOT USE."

Convenience

Pros:

• "Good clear pricing."
• "There is a free car park nearby so made going in a car practical."
• "They diagnosed the problem over the phone."
• "My phones was repaired within 2 hours of phoning."
• "Right next to McDonalds too, so you can have a BigMac and chips while you wait."
• "The replacement screens, Digitisers and other parts are of high quality and not cheap plastic or knock offs."
• "Very fast turn around."

Cons:

• "Learn from our mistake and read up on backing up WhatsApp before you change phones however!"