iSmash - Leeds Reviews Summary

Battery Replacement

Pros:

• "The new battery was fitted within an hour and the phone is like new again."
• "They accepted a discount code too and the price for the job was excellent, especially with a year's warranty."
• "I woke up this morning to my phone starting to bulge out... Three hours later, my phone was... charging quite happily. Total cost sixty quid."
• "The phone was fixed within a couple of hours and tested. It also comes with a 1 year warranty."
• "Quick service, told me 3 hours but was done in 1hr 15min... new battery is back to the original capacity."

Cons:

• "The guys there are nice, the price point was OK, but the time to replace the battery was just ridiculous."
• "Had to take my phone to ismash through my insurance... 4 hours is just ridiculous, I would have gone home and come back if I had known."
• "Went in to have my battery changed- phone came out worse and died completely after two days of not charging."

Screen Repair

Pros:

• "The phone was fixed promptly and returned to me in a pristine condition."
• "My daughter accidentally dropped her iPad 9th Gen and smashed the screen... By 12:30pm the same day I'd got my tablet fixed flawlessly."
• "I dropped my phone (Again) and my phone screen went completely black... ninety mins later I had a shiny new screen free of charge."
• "First class service today to replace iPhone 11 battery... They also kindly fixed one of my speakers that was blocked up Free of Charge."
• "Thoroughly delighted with my repair. The staff were knowledgeable, friendly and skillful."

Cons:

• "Got my iPhone screen repaired here, the battery life has got terrible after the repair a full charge won’t last an hours screen time? The phone gets worryingly hot & the display turns pink 😞."
• "Went in to replace my iPhone screen for it to be fitted poorly and the technician saying they cannot fit it any better."
• "Been here twice now to have phone repaired through warranty and both times the guys have been helpful and super friendly... even got a free screen protector on this second occasion as an apology for the screen going wrong."
• "Had my iphone 7 screen fixed and the screen was fitted poorly damaging the circuit board inside the phone meaning I am unable to charge my phone."

Customer Service

Pros:

• "Fantastic service and highly recommended. Thanks again guys."
• "The staff was super friendly and informed me that they are also google repair partners!"
• "Friendly, helpful and quick. The diagnosis of the problem was found immediately."
• "The part was then ordered and delivered within 2 days."
• "Both very knowledgeable and polite. Would see definitely recommend! 100%"

Cons:

• "Rubbish. Tell you one thing on the phone and something completely different in store."
• "Bad experience. Paid £5 deposit only to have my repair appointment cancelled the day before."
• "Do not use this company. I paid a deposit and had an 11am appointment to repair my Google phone. They weren't open, shutters down, all day."
• "Had an appointment booked for 10am Saturday. Got there at 9.45. Closed. 10am, closed. 10.20am, closed."

Price and Value

Pros:

• "The price for the job was excellent, especially with a year's warranty."
• "Above all this the staff were incredible and very helpful. 11/10 would recommend to everyone and price was much cheaper than other places."
• "Just got my screen fixed at iSmash and only took 40mins plus there was a black friday promotion on so it was so reasonably priced!"
• "It was cheaper than anywhere else I saw and it's the original OEM Samsung parts too so it should be as good as it was 2 1/2 years ago."

Cons:

• "The repair was, so far as I can tell, perfect and they had the parts in for my daughter's iPhone 5C. It was all done in half an hour. I could take a star off for them being slightly thrown about where their own booth is located."
• "Shop is closed! The online system has booked me in and taken a deposit - but the shop is not open for business (shop next door says its been happening for a while). Can't get through for a refund either!"
• "I have had my phone screen replaced and it has lasted 1 week. It's a s10 so the replacement cost me 215 pounds."
• "Had my iphone 7 screen fixed and the screen was fitted poorly damaging the circuit board inside the phone meaning I am unable to charge my phone."