Rocket Repairs Limited Reviews Summary

Customer Service

Pros:

• "Amazing service thank you so much. Highly recommend them."
• "They have provided an outstanding service with fast repair."
• "Very pleased with the service told me what was wrong. Very friendly and professional guys."
• "Thank you so so much guys, really appreciate the time you've taken to find the issue."

Cons:

• "I absolutely do not recommend it. They blocked my daughter's Samsung phone for a month without giving a sign."
• "Wouldn’t use these guys again if you were the last repair shop in the country."
• "Just got a brief sorry about that from the staff member."
• "The people are nice but I tried twice this week to get my ps5 hdmi port fixed, but the engineer that does it wasn't in."

Repair Quality

Pros:

• "And they replaced the screen also. Very good and nice service by engineers."
• "Rocket Repair manage to bring life back to a Macpro laptop that was only 3 years old."
• "So pleased with the speed and the quality of service. Got a Switch Lite joystick replaced."
• "Fantastic service & extremely speedy upgrade. Turn around was only one working day."

Cons:

• "I collected it and within a couple of days the issue returned."
• "Far too long to diagnose issues. And then on top of this my very expensive pc case has now got a big scratch down the side."
• "Disgusted by the non service. Took my xbox one for repair, I was told it was unrepairable and paid the charge."
• "Awful, i waited 2 months for a macbook that just needed a screen repair, yet they messed that up."

Communication & Transparency

Pros:

• "Had issues with my PS5 not turning on and it seemed like nobody could help until I came across Rocket Repairs! Fantastic customer service."
• "Very impressed. I took my MacBook Pro in with a loud rattly fan. They arranged to call me when they had a free slot."
• "Recommended service. Friendly efficient and helpful staff fixing my work laptop."

Cons:

• "Not recommended! Held my laptop for almost 4 months without seemingly doing any job."
• "Unfortunately, I cannot recommend. The main problem being communication, the service itself (in the end) worked out."
• "Took a month and a half to fix a computer screen, I told them what the problem was and they still took over three weeks to identify."
• "Don’t waste your time. I’ve been waiting for a month now for them to recover my HDD."

Pricing & Value

Pros:

• "Paid much less than I thought I would have to, and it was done in next to no time."
• "A1 brilliant, i went to the apple shop to fix my dad's mac, after getting an appointment R.R's fixed it for way less £ & better all round."
• "Was able to order the part and fix my gaming laptop screen in under 48 hours which was impressive."

Cons:

• "However the £25 investigation charge does seem to be extreme when other companies would willing to do this for free."
• "£200 spent to repair 2 consoles. 1 worked for less than a week before it failed with a different fault."
• "Work interrupted - payment demanded anyway. SD card recovery process had to be interrupted, no conclusion reached and nevertheless had to pay full labour free."