Laptop-LCD-Screen.co.uk Reviews Summary

Delivery Service

Pros:

• "Screen arrived only 3 days after I ordered it."
• "Laptop screen arrived in less than 24 hours from order. Well packaged."
• "arrived around 10am this morning"
• "arrived safely next day"
• "arrived promptly, very well packaged"
• "arrived the next day"
• "Screen was in stock and delivered before 1pm next day by Royal Mail Special Service."

Cons:

• "Royal Mail messed up their delivery so they refunded the postage costs."
• "Royal Mail delivered it slightly later than the promised 1pm deadline"
• "Screen arrived dead"

Customer Service

Pros:

• "Very responsive, timely, and professional"
• "The staff very helpful."
• "Their customer service is excellent"
• "Customer services kept in constant contact and were very friendly."
• "The customer support was responsive and quick so the issue was resolved right away!"
• "They are easy to contact, and they update you via email at every single step of the procedure."
• "asked for a picture of the damaged screen to be emailed to them, and we received a replacement screen"

Cons:

• "I couldn’t telephone for advice before ordering, having a person to speak to would be good"
• "Absolutely awful to deal with!"
• "Rude and unprofessional staff. (See below, one of their reply’s from my refund request)."

Product Quality

Pros:

• "Screen is first class."
• "The new screen fit perfectly and works beautifully!"
• "The LCD Screen was exactly what I ordered. It was packed very well."
• "Screen was well packed and in A+ condition"
• "Quality of the screen was OEM manufactures."
• "Received screen was better than the original."
• "The screen is good quality"

Cons:

• "A waste of money."
• "you should know that the imager is not exactly like the Original one"
• "I was only supplied with the glass digitiser, not the mount."
• "Screen had a dead pixel, wasn’t a Samsung screen as advertised and was over priced."
• "The model number was slightly different from the original"
• "there is one stuck/dead pixel that I cannot make work despite many attempts"
• "I ordered a matte screen, but received one with a gloss finish."

Price and Value

Pros:

• "HP quoted me over £200, a local IT guy quoted me £170 and I fitted it myself for less than £50."
• "£53 for a new screen"
• "The screen was perfectly priced and worked brilliantly"
• "Price was also the best i could find in the market!!"
• "Good quality screen and good value for money."
• "Prices seem competitive"
• "Prices are also very good"

Cons:

• "the UK VAT being removed from the posted price"
• "I had to pay a 27% import duty to Hungarian customs"
• "I then queried why I should pay the £10.55 courier fees to return the dead on arrival screen"

Installation and Guides

Pros:

• "they have videos on how to remove and install your new screen"
• "Installing was a piece of cake."
• "Fitting it was simpler than I expected and it actually works fine!!"
• "Simple to replace."
• "It was easy to fit and went in perfectly."
• "Followed video instructions for installing my new screen and had it back up and running within an hour!"
• "Only took me about half an hour after watching their handy YouTube tutorial on how to replace the damaged screen."

Cons:

• "It was a bit tricky removing the screen surround and it was a case of proceeding with firm caution."
• "Removing the old glass is a messy process that needs to be done carefully as it produces glass shards that need to be kept from moving elsewhere."
• "the new screen was not recognized at first, it showed lines during start up"