Arnold Clark Stoke-on-Trent Vauxhall Reviews Summary

Customer Service

Pros:

• "I was extremely pleased with my service received this morning, Adrian is a credit to the team, thank you once again."
• "Arnold Clark Stafford is where I choose to go because they are so much more helpful and do provide replacement vehicles for free, as entitled."
• "I can only say how delighted I was with Warrington service - polite, professional and on time"
• "Dealt with Chris Mountford also Pete in customer service fantastic friendly competent service would recommend to others as we were treated with first class treatment wish we could give them more stars thankyou for all your perfect service will definitely return."
• "Customer service 10/10. Highly recommended."
• "The staff were very friendly and helpful."
• "I would recommend Arnold Clark to anyone bought my car there the staff were friendly pleasant and knew there cars they were very professional the after care is good and the service was excellent."

Cons:

• "Absolutely shocking service, sold me a car and took my £99 deposit but after repeatedly chasing to find out when I can collect the car I get told it has too many problems and they can’t sell it to me."
• "Disgusting customer service shouldn't be given a star at all."
• "They should be closed down."
• "Appalling after sales service."
• "Very Bad service. Very bad behaviour from sales man and sales manager."
• "The customer service is shocking, you are being passed from one person to another and then being put on hold/ transfer."
• "Complete lack of communication and respect for customers."

Vehicle Quality

Pros:

• "I went to Arnold Clark in Stoke a few days ago. I purchased a vehicle which I liked and the Consultant/Salesman Nathan Radford was the one who Dealt with My enquiry and purchase."
• "Just purchased a vw tourareg from Arnold clarke in stoke and im over the moon with it."
• "I part exchanged my car and the new one is just spotless. Clean inside and out."
• "Bought a lovely new Mercedes today was absolutely immaculate for what I paid.. staff were fantastic."
• "The showroom is modern and clean. My car came fully valeted and serviced up to date and I managed to negotiate a decent discount."
• "Both my daughters have just purchased used cars from here and were really looked after and treated amazingly at all times."

Cons:

• "Damaged my car while in for annual service and gave more damage while trying to repair it."
• "The cars engine mount snapped while taking kids to school this was 7 days outside of the 2 month warranty."
• "Bit disappointing when the car has not been prepared before the arrangement to view, not valeted, broken gear knob salesman didn't know about."
• "Bought a BMW from this branch of Arnold Clark... the car had 2 buckled wheels, 1 beyond repair and a rear light was full of water ingress."
• "Purchased a secondhand Volkswagen polo from this garage in August 2021. Immediately then had to spend £900 replacing all the brakes and the disks."
• "Booked my car in for an Airbag repair, collected my car only to find a further four faults with the car, which they deny causing."
• "Girlfriend bought a car online and wasn't shown round it properly only to find scratched alloys and a dent in the side panel only 2 hours after collection wrang to ask them to repair it and got told it's a used car so to deal with it."

Sales Experience

Pros:

• "He was totally relaxed and helpful as he first ascertained our needs and then offered direction."
• "The Motobility specialist was extremely helpful and explained everything about the car we have chosen and about any delays etc due to the pandemic."
• "Thankyou so much for helping me to purchase my 1st motability car with you today."
• "I've had very pleasant experiences dealing with the staff from here over the years."
• "I travelled 250 miles from Cornwall as Arnold Clarke had the exact vehicle in the right colour combinations that I was looking for."
• "Joshua Wall was sales controller 👍very easy to talk to, no pressure sales explained every step in the process definitely as asset to the Business."
• "Never been to a dealership so ace before!! The service provided by Josh W was next level!"

Cons:

• "What is it about car salesmen following you around, even after you tell them that 'you're only looking?'"
• "Worst experience in buying a car."
• "Would not recommend this place to my worst enemy."
• "Awful, sales manager talked us out of getting two cars with his bad behaviour."
• "His arrogance was overwhelming."
• "Sales staff are very rude I'm not sure why this happened but I'm thinking it might be to do with my partner colour."
• "The attitude of the staff is completely dreadful."