Parcelforce Worldwide Reviews Summary

Delivery Issues

Pros:

• "The customer service department were very helpful and I would like to thank them for their honesty."
• "Joe was extremely helpful, he doesn’t usually work at the Hatfield branch he tells me but on Friday 14th of June he was."
• "So Parcelforce have been known to get a bit of a verbal beating. Well, here's a story highlighting how they do provide a good service."
• "The lady that served me this evening was the most polite individual, and a real credit to the team."
• "My local Parcelforce driver is a really nice guy, always pleasant and cheerful. Delivery is always on time."
• "Walked in to collect a parcel at this Hatfield depot. Easy customer parking. Efficient processing and payment."
• "Called to arrange a redelivery and didn't have my tracking number. The guy on the phone dealt with my delivery quickly and efficiently. Very impressed!!"
• "Great customer service with a very clean and open customer reception point."

Cons:

• "Useless, had 2 'failed' delivery attempts, now will have to pick it up myself."
• "Driver will yank your garden gate and not even attempt the front door and leave without giving you a note."
• "Took a day off specifically to collect a package, and the tracking information said that the delivery was attempted but nobody was home. Absolute lie."
• "The worst delivery service ever!! The driver came and didnt even rang the bell so once i noticed the truck it was too late!!"
• "The worst delivery I’ve ever had, attempted delivery twice it said, can’t redeliver to post office, can’t even deliver to another address."
• "The stupidest service that i’ve ever seen, they text me that they couldn’t deliver my parcel when i’m all day sitting at home and waiting on it."
• "Disgraceful service, keep updating system they were unable to locate my address."
• "I received a message in the morning that my parcel will be delivered today. I was at home all day. In the afternoon I received another message 'Delivery attempted - refused by addressee. Parcel returned to sender'."

Customer Service and Communication

Pros:

• "If I could choose 0 star I would, I paid for next day delivery and I was watching my phone all the time by tracking the parcel."
• "Absolutely horrendous service, tried to deliver my item 4 hours before 1 hour delivery slot then left no contact card."
• "They say they tried to deliver yesterday. They didn't. We were in ALL DAY. They didn't leave us a card."
• "They only put one card through my door for one item when I had two waiting but only handed the one over and returned the other to the sender about a week after."
• "No knock, no doorbell ring, no note. Yet I’ve got an attempted delivery notification without any further information."
• "Miles from home, difficult to find how to get in, a long wait being ignored - not fun."
• "The service is appalling, I have been chasing a next day delivery for two weeks, apparently it's in the Hatfield depot, our building work is stuck because of this."
• "Why do Parcelforce say they are going to deliver on a certain day and it tracks to that day and they do not show up."

Cons:

• "I texted back asking for parcel to be left with neighbour as we would be at a hospital appointment. They texted me saying the had attempted delivery at 1428. When we got home they hadn't left a card."
• "Can I give a 0?? Craig is the worst. I've taken off three days of work now and he keeps writing that he's attempted delivery but hasn't even been to my street."
• "Would give 0 stars if i could. DONT USE THIS DELIVERY COMPANY!!!! Absolutely awful company."
• "If I could choose 0 star I would, I paid for next day delivery and I was watching my phone all the time by tracking the parcel."
• "Absolutely horrendous service, tried to deliver my item 4 hours before 1 hour delivery slot then left no contact card."
• "These guys are a complete joke, the driver claims to have called to make the delivery, we stayed in all morning waiting."
• "This has been the worst experience ever. I had an important delivery from the US that I paid $100 for shipping."
• "Absolutely useless. Email received to say parcel would be delivered on Friday by 2.30pm so waited in all day but no one turned up."