Citygate Volkswagen Reviews Summary

Customer Service

Pros:

• "Thanks a lot, you guys have some superb technicians."
• "Genuinely superb customer service, smooth drop off and pick up, kept me well informed throughout."
• "Very friendly, knowledgeable, helpful, honest and a pleasure to deal with."
• "1st Class service, Extremely helpful staff that provided a personalised and highly professional service."
• "Such a great service I had from Daniel & the staff who went above & beyond, so refreshing & reassuring these days."
• "Always great service, communication and even reminders."
• "Absolutely outstanding service. Brought my car in for a minor issue, and not only was it repaired quickly, but it has a full health check and the car was hoovered and washed."

Cons:

• "AVOID - AWFUL SERVICE TEAM MANAGEMENT - NIL STARS."
• "Appalling after sales service."
• "I was met with a curt, unhelpful response and told 'We can't look at it for two and half weeks'."
• "However, when they discover that I don’t need a new car, they no longer speak to me and don’t returning calls."
• "Incompetent and if that tech is your r32 ‘expert’ I’d be horrified to see a non expert work on a car!"
• "WARNING: If you are thinking of buying a VW car, be very very wary."
• "Consistently poor service. Buying a car from Citygate is akin to banging your head on the table and their service standards are generally slow."

Staff and Technicians

Pros:

• "We have just bought a Golf from Nick Holt at Citygate Chalfont. He was very professional, helpful, knowledgeable and a credit to the company."
• "I'd like to thank Jovino for his excellent service when I bought my Golf - such a nice guy, not pushy, just helpful and attentive."
• "I've been using Citygate Chalfont for more than ten years. Their servicing department is excellent."
• "We were dealt with by Harvey, who was an absolute pleasure to deal with from start to finish."
• "Delighted with the work and the way Matt handled the job from start to finish."
• "Kevin kept me fully updated as the work was carried out and thoroughly explained the minor issues identified."
• "Lewis at Citygate Little Chalfont help you choose. He is experienced and knowledgeable."

Cons:

• "Holly refused my phone call."
• "Each service attended to was discourteous."
• "There has been a continuous oil leak which independent garage and VW have not been able to resolve."
• "The customer service is appalling and they like to make the point that it is franchises and VW customer care are just the middle men."
• "Very poor staff/service."
• "General air of confusion amongst all the staff."
• "Terrible bodyshop... Wouldn't trust them to paint my bicycle. Be warned steer clear utter cowboys!!"

Communication and Responsiveness

Pros:

• "Easy to book my service, very efficient and all well communicated."
• "The service department at Citygate Chalfont are always very helpful and a big reason why I still buy VWs."
• "I received excellent customer service the whole time."
• "The whole process was done in a timely manner and the communication was excellent."
• "Another great experience with the Parts & Service Team at Citygate Chalfont."
• "The entire team was patient, responsive and very knowledgeable."
• "Always had good service from the Chalfont branch, from all the staff, including the mechanics etc."

Cons:

• "I’ve been trying for over a week to get this from VW and no response which is therefore preventing me from selling through anyone else either."
• "Wanted buy duplicate stamped service book by phone & have posted to me... 24 hrs later - no email."
• "Called in advance to enquire about making a corrosion claim under manufacturer warranty... There is nobody there I can talk to about a warranty claim, there won't be anyone there for 2 weeks who can."
• "In trying to report this I made a number of calls (6 or 7) to the Little Chalfont office... no return call was ever received."
• "I never received any further contact from their customer support team, so don't be under the impression that this company actually cares."
• "Terrible customer service, called up as i needed some bodywork done on my vehicle and spoke to someone about coming down to get an estimate for repair... I get there at 5.15 and the body shop is closed!"
• "My son had a slight dent in his UP, we explained that we just wanted a cheap repair, getting the quote from them was extremely slow process, they were rude, not very helpful at all."