Johnsons Volkswagen Tamworth Reviews Summary

Customer Service

Pros:

• "Emma cheshire she was very helpful and very clear with her words to me and very polite to me and was very smart dressed and she put me in the right direction i would recommend this company to my friends amd family."
• "Joe's passion and enthusiasm for the VW brand shines through and he genuinely believes in what he sells."
• "Absolutely fantastic service from Roger. He really is a great salesman. So fair, friendly and not at all pushy like most of them! Cannot fault the service I have received at all. 100% recommended! Thank you Roger! :)"
• "Very professional service. Sue at the Service Desk was very polite and efficient. Thank you."
• "Fantastic garage only had great service from them. Amazing team who in my opinion are a credit to the garage. Especially Mathew Whitmore who goes above and beyond."
• "Received amazing service from James Bell & Mark Truman when purchasing my new car, seamless transaction with the part ex and picking up my new car, and the car is spotless."
• "Thank you so much for the excellent service we received from the minute we walked in to the garage."

Cons:

• "Absolute shocking dealer, stay away!!"
• "Absolute crooks and a disgrace to the VW brand."
• "AN AWFUL EXPERIENCE FROM THE MOMENT THEY HAVE YOUR MONEY!"
• "This is a terrible garage who prey on people who aren't aware of cars."
• "Unfortunately I would not recommend this place (Johnsons Volkswagen Tamworth) at all - to anyone at any time - but I will be on the lookout."
• "Awful customer service today from Mark."
• "The team at Johnsons are VERY happy to take your money, but seemingly, in my case, not willing to check the car over properly, or try in ANY way, to make right, the situation they leave you in."

Sales Experience

Pros:

• "I found the car I had been looking for, for quite a while. The professional and enthusiastic service provided made my decision a lot easier to make."
• "Mr wife had a new car from Johnson's. Service was first class, and they made the whole process so easy."
• "we recently purchased a VW Beetle from VW Johnsons Tamworth and found the staff extremely helpful - the selection of cars and the knowledge of their products is 10 out of 10."
• "Probably the best car dealers around. Good honest advice, friendly & helpful salesmen."
• "Sold my car to them, decent price and dealt with very quickly and professionally by Mark."
• "Fantastic service from start to finish. The sales team are very attentive, friendly and so helpful."
• "Purchased my Polo GTI from Nathan Schofield. A very helpful and professional salesman he will definitely have my repeat business."

Cons:

• "I then had an issue after purchasing the car, around 2 months after the purchase, I was told the deal offered wasn’t applicable to the car I purchased which I wasn’t informed about."
• "I was told “The car is sold so you can’t drive it, we will see what we can do” I waited patiently and was advised I could test drive the “R line”."
• "Poor experience with this dealer. I went in for a test drive and to discuss PCP deals and Leasing options."
• "Enquired about my new company car that was going to be a VW Golf. Upon arrival I was greeted by an extremely unprofessional salesman."
• "Having just returned from their so called VIP Event at the Tamworth showroom, I’m somewhat disappointed to be accused of being a drug dealer in front of my sixteen year old son by buy the salesman and the sales manager!!"
• "Went next day to actually test drive the car and another man asked me to sign an agreement that said I have to pay £500 excess in case the car gets damaged during the test drive (even if was not my fault!!)."
• "Tried to purchase an approved used car was dealing with Sarah and it was an absolute nightmare."

Communication & Professionalism

Pros:

• "Always happy to help assist in working round my awful schedules and always go above and beyond to take care of my VW."
• "Thanks for a great service had a battery problem they fitted a new one under the warranty the car was cleaned inside and out great service I would definitely recommend tamworth VW thanks."
• "Wow what a great car dealer. Had my car serviced didn’t cost me a fortune."
• "I must have sent 30 emails while waiting asking different things and Phil answered every one promptly, informatively and politely."
• "Looked after very courteously, professionally and skilfully by Dan."
• "Really helpful sales team! I’ll be back when I need another car in the future."
• "Our initial query was dealt with by Dan Pratt who was patient and professional."

Cons:

• "No test car to try as the person allocated this fleet car didnt work weekends!!!"
• "The fleet team are absolutely useless! 3 times I went in to request information and a test drive in order to make a decision about which car to get and 3 times I was fobbed off insisting I'd get a call back (which never happened!)."
• "One of the worst dealers I have come across...I booked a test drive early Saturday morning and advised the team at Johnson's VW I will be on site at approx 4pm."
• "We had booked my Sons car into this garage, made the journey today and was told this had not been booked in."
• "This was nearly 3 weeks ago and nothing. I contacted Johnsons customer support via chat who said they will chase up the quotes and still nothing."
• "The gentleman who does the warranty work is excellent. He is on the side of the customer and is very thorough and professional."
• "He made sure I was communicated with all the way through and paid special attention to speaking with my finance company directly which was a very time consuming exercise."

Facility & Amenities

Pros:

• "Johnson's is a medium sized VW dealership, access is great from the at, with plentiful customer parking."
• "Everyone is courteous and professional, and the showroom and waiting areas are spotless."
• "The valet on the car was also perfect, looked like new :) will 100% be back and recommended to friends and family, thank you for all your help."
• "Good selection of new and used cars...the staff were all pleasant and friendly."
• "I went to buy some number plates from their parts dept as they are certified to do so by DVLA. Very good service, the staff were pleasant and the building was clean, had good covid systems in place for social distancing etc."
• "Fantastic service from the service centre did exactly what i asked for and without all the extras Derby Volkswagen wanted to charge me."
• "Thank you to the guys at Johnsons Tamworth for their personal and attentive service on the purchase of my dad's new golf."

Cons:

• "They also have set my service light to come on at 10k miles instead of the 18k it's supposed to be."
• "The Passat CC (pre 2012) has a design fault in the boot lid trim between boot lid and rear screen glass. This cracks in the heat and leaves a gap that lets rain water in as well as looking awful."
• "For 200 pounds they didn't even bother to clean the car after."
• "Visited to book a test drive. Phoned a week later to ask if it had been arranged. The receptionist hung up on me three times."
• "One negative about Johnsons is the customer parking, always difficult to find anywhere to park."
• "Twice I've had cash go missing when my vehicle has gone in for service."
• "Seem work shy so just don't near sales unless you enjoy fighting tooth and nail for them to do their job?"