Listers Volkswagen Nuneaton Reviews Summary

Customer Service

Pros:

• "Very pleased with the service I received from Listers Volkswagen, Nuneaton."
• "Friendly staff, good price for service, comprehensive assessment of my car, a good clean and all done in a timely fashion."
• "The staff were all friendly and really helpful. Calls were directed without delay, and communication handled promptly."
• "Everyone I came into contact with, whether it was a member of Reception, the sales team or finance team, was so friendly and helpful."
• "The service we received from listers Nuneaton was fantastic."
• "Nothing but positive things to say about Listers Nuneaton."
• "I have been a customer of Listers VW Nuneaton for almost 5 years. I have nothing but great things to says about this branch from the front desk, sales reps, managers all the way to the technicians and mechanics!"

Cons:

• "Definitely don't recommend letting them service or do work on anything."
• "Listers continually lied to us throughout."
• "The only garage I have ever attempted to buy a car from where the prices go up between arranging a viewing and turning up."
• "Although there is always a professional look of this and other listers showrooms/dealerships, I was quite unimpressed I was charged to have a fuse replaced."
• "Basically not good enough poor customer service on a brand new car."
• "This garage seem happy to sell you new cars but when a car under warranty is taken to them they squirm and do everything possible to avoid taking ownership and responsibility."
• "The worst experience I've ever had! I took my VW Touareg in for a service... They had my car for nearly 2yrs on and off 9 months of that I didn't see my car at all."

Communication

Pros:

• "Communications were thorough and prompt at all stages of the buying process, including the progress of build and transportation scheduling."
• "Leia made the car purchase easy by keeping me regularly updated on estimated delivery dates."
• "Really polite service well organised, kept me informed throughout the time the car was in the dealership."
• "I was kept informed of progress throughout the day and they have gone 'that extra mile' to rectify a problem I had with my car."
• "Kept me well informed throughout the sale."
• "Especially Chelsea Palmer who was very Friendly, professional and knowledgeable and kept us updated weekly which we really appreciated."
• "I was regularly updated throughout the week leading up to collection."

Cons:

• "Lewis sent an email that car is scheduled for May 2023 delivery... then sent another email end of may that it would be June delivery."
• "I have sent multiple chasers to get an invoice but salesman (Lewis) chooses to ignore those comms."
• "There was also a lack in communication, as I would email questions in regards to paperwork and receive no reply."
• "I had a quite a strange experience with this company: I've made an enquirement on a car and the next day I receive a video message from them (Laura) informing me that the car was sold to another customer."
• "Paperwork not so good, had to phone Listers for an invoice to confirm price and additional products."
• "Incredibly disappointed with the lack of communication at the dealership."
• "When the car was delivered it had car mats fitted meaning I had another trip to return the ones I’d bought due to the apparent unavailability of car mats!"

Sales Experience

Pros:

• "The sales consultant, Dean, was straight forward, explained everything clearly and had my interests in mind."
• "Josh was assigned to deal with me. He took my requirements on board and was able to offer a car which did meet my major requirements."
• "The sales advisor was very friendly and knew everything about the model I wanted."
• "Nick was extremely helpful throughout and if you are in the market for a new or used VW, this guy is simply fantastic at his Job."
• "Dean Courtman was amazing, I’ve bought a lot of cars but never experienced such a respectful, considerate and empathetic service."
• "The sales man James Montague was outstanding, very friendly and easy to work with on the deal."
• "I was left with the decision over whether I wanted to buy the car rather than being pressured which was nice."

Cons:

• "Came to discussing buying the car, salesman was quite rude at one point telling my wife 'well you can't have everything you want young lady'."
• "Useless! After buying several cars over the years you would think I would be classed as a loyal customer but after my usual salesman was off sick I was completely let down."
• "Very bad experience of buying a new car. Multiple people at Listers were involved during the whole process."
• "Purchased 2018 polo for the wife. To be honest salesman we dealt was very good, unfortunately the car was and still is very poor."
• "Having done tons of research on my new car, and settling on the incredible VW Golf R, I have to say that I had one of the WORST customer service experiences of my life at VW Parkway in Northampton."
• "Absolutely dreadful sales service."
• "Pre sale inspection and preparation very poor, car clean on top but under the car mats filthy."