Marshall Volkswagen Harlow Reviews Summary

Customer Service

Pros:

• "Had a tricky issue with the car that took a long time to fault find but throughout was looked after very well by Steve the service manager."
• "Steve Andrews in service always goes the extra mile to help you out if he can."
• "Daniel DaSilva was excellent throughout the process and communicated very well."
• "When booking in my vehicle for a service I asked if they could complete the work so I could collect around 1pm. Even when a problem was found on the Health Check, work was completed by 2pm for me."
• "This was my first visit to Marshalls to have my cam belt replaced great communication from Steve dawn and Louise polite and professional."
• "4-day turn around, excellent service and communications."
• "From start to finish I was looked after by Steve the service manager."

Cons:

• "Unfortunately one seller won't budge on his prices even though he says 'let's do a deal'!"
• "Make sure you don’t purchase a car with issues that are going to cost you in the long run as this car place will con you and then blame the owner."
• "Refuse to reimburse her with VW UK giving the fob off answer of 'They are a franchise and not under our umbrella'. Crooks. Avoid."
• "Extremely disappointing customer service from start to finish."
• "Shoddy salesmans and customer care - avoid at all costs!"
• "If I could give 0 I would. Avoid this dealership. I can honestly say this was the worst dealer I have ever dealt with."
• "Sales were good but let down with poor service."

Showroom and Facilities

Pros:

• "A big bright car showroom, staff were friendly and helpful, typical car salesmen but not too overbearing."
• "Great car Dealership. Always clean and tidy with plenty of refreshments available."
• "What a lovely show room very clean and well presented."
• "A big bright car showroom, toilets and coffee machine, seats and TV in waiting area."
• "Volkswagen Harlow were very attentive to our needs and met them with enthusiasm, patience and professionalism."
• "The VW garage is within way distance of my house. I like to support local businesses."
• "From the moment I stepped into VW Harlow I felt welcomed and made to feel comfortable."

Cons:

• "I had my rear shocks changed which I was okay with but when I had a look underneath none of the hydraulic oil that had leaked from the previous shock absorber none had been cleaned off !!"
• "After payment on collection the car was filthy with no valet despite prior reassurance regarding this."
• "Phoned ahead and asked if we could come speak to someone about a particular car. They said yes. We arrived, told to wait... We left after an hour."
• "Some are a bit snobby! Pre-judging people just by what they wear and not what's in their pocket!"
• "I was called three times in one day to book in my MOT. At the time I was in hospital which I advised the caller."
• "The dealership lacks energy."
• "Avoid this place as much as possible, trying to get anything fixed or serviced will take a minimum of 1 hour wait before even getting served."

Sales Experience

Pros:

• "Salesman Rob was extremely friendly and helpful, he listened to what was important to us and found the perfect vehicle that suited us."
• "We were very well looked after by one of the salesmen who's name was Antonio."
• "Its now now a couple of weeks since I visited the Harlow branch of Lancaster VW to test drive a VW Tiguan and I was greeted by a salesman called Antonio who was an absolute pleasure to deal with and a credit to the company he works for."
• "The staff were very helpful and patient. My feeling was they genuinely wanted us to find the right car and be satisfied with our choice."
• "An absolutely fantastic experience with Ali sorting everything out amazingly for my girlfriends new car."
• "The whole process of purchasing a car very easy and stress free."
• "Charley from Volkswagen was brilliant and listened to everything we needed."