Stellantis &You Citroen Romford Reviews Summary

Customer Service

Pros:

• "They helped us with our Motorbillity car. Lisa was so patient and helpful."
• "Thank you to Michael who has made buying a new car so effortless."
• "I highly recommend Oliver the salesman, he goes the distance to make sure you are happy."
• "Has been an excellent service, I was very nervous selecting a car Mikail Yazar from Sales had been very helpful and answered all my questions and went beyond."
• "Dipesh was knowledgeable about the vehicles we were interested in, his polite and friendly manner is a credit to Peugeot."
• "I just want to express my sincere gratitude to Mikail who was very helpful in dealing with some problems that I've been having with my vehicle."
• "Cannot thank Jayna enough at robins and day for the help she gave me to find me a car, i was given a great deal and it was in budget."

Cons:

• "The treatment was so bad we ended up going to Vauxhall just up the road."
• "I can relate to Jendall Wenner's review. I have never experienced such bad customer care and poor communication."
• "Going to post my review again because it seems the wonderful service from this company don't like future potential customers to be aware or their terrible service and deleted my previous post."
• "DO NOT TAKE YOUR CAR HERE."
• "So they lied and tried trick me with smile on face."
• "This service deserves zero stars. NEVER EVER PLEASE BE AWARE!!!"
• "I would not recommend this garage at all as an authorised Citroen garage they should provide the top service to the clients."

Sales Experience

Pros:

• "Very smooth process from old lease car to new one. Staff very helpful not pushy."
• "Got a good deal as well, so I’m happy."
• "I highly recommend Sam in sales to anyone who wants a sales person who knows what they’re talking about."
• "Purchased a car in September from an exceptional sales team and have had absolutely no problems so far."
• "Lisa knew her job like the back of her hand and was able to give advice and details on the process."
• "The salesman that helped me was Qays he was very good, there was no pressure put on me to purchase."
• "The customer service from Adam was excellent throughout, and he ensured I was up to date with all paper work and kept in touch to let me know when the car was due to arrive."

Cons:

• "if i could leave a zero star review i would!"
• "If you going to buy a car, the whole world is different! But when you need to repair a car oh boy!!!"
• "Upon return the arm rest was completely detached and snapped in two places."
• "After what seemed an easy agreement and deal was disappointed when the car was delivered with faults that should have been attended to before delivery."
• "Brand new car been in and out of this branch for months."
• "Do not but any car from this company, after 3months car is broken, they don't want to take responsibility what they sold."
• "Obviously won't be coming back to Romford."

After Sales and Service

Pros:

• "Fantastic experience from beginning to end."
• "All thanks to Dami and Jin who are so polite, knowledgeable and helpful."
• "I would definitely recommend your dealership to others."
• "Arranged to see vehicle and was pleased it was as described. Dami was very professional."
• "I brought my 3008 and my salesman Syed was great all through the purchasing process."
• "Friendly staff. Work done well and without issues."
• "Just had mot and service 5 stars again."