Vision Express Opticians - Manchester - Arndale Centre Reviews Summary

Customer Service

Pros:

• "Following our visit on 1st September, my husband and I were both very impressed and pleased with the excellent service we received."
• "I have been using Vision Express for several years. The staff are great helpful and friendly."
• "everyone who dealt with me was lovely."
• "Amazing service! Staff were very friendly and nice to chat to."
• "The staff were very helpful and very nice, Vision express Manchester center."
• "The care from the Manchester team as a whole was great but especially Khadija who helped me choose 2 pairs of glasses with some sass to it!"
• "I was really impressed with staff, specially with Conner and shahana. They look after me while I was in shop and very friendly."

Cons:

• "Super unfriendly and unprofessional, it was a bad experience."
• "Very disappointed to return to this store and be spoken to rudely and not be treated like a valued customer."
• "Reena is incredibly patronising, rude and has zero customer focus."
• "Terrible store. Appalling customer service and no one ever answers the phone."
• "The Manchester arndale store has the worst customer service."
• "It was the worst customer service I've ever experienced, rude, arrogant and unhelpful."
• "The customer service is awful and my whole experience has been awful."

Product Quality

Pros:

• "Also my glasses got fixed for free on the day."
• "I got an eye test, a pair of Superdry glasses and a pair of shades for £149."
• "The scanner is an amazing piece of equipment and I was pleased I had Maidah who was more then happy to take the time out to not only give me an in depth analysis on my results, but also to make some excellent recommendations for lenses."

Cons:

• "Initial service was brisk, frame fell apart inside two months and was asked to pay an additional £100 to replace it."
• "Glasses should last longer than two months if you pay £200 to get them."
• "Eventually picked up both pairs to find the first set had a chip in the frame and was told nothing further could be done about it and they were discontinued but I could return them and pick another pair."
• "They made a wrong pair of glasses twice."
• "One pair arrived half hanging out of the frames and when I mentioned this was told ‘but the lens is secure’ even though there was a clear gap on one side which looked ridiculous."
• "I went with my own frames to get my sunglasses done in June, they arrived in July but the lenses were adjusted wrong so they sent them back and lost them."
• "I had to return my new glasses, as they were falling apart. But I must say the staff at the store in the arndale centre manchester, were most accommodating."

Staff Competence

Pros:

• "optometrist Maidah who instantly made me feel comfortable."
• "Certain staff are excellent..Maryam who gave me a thorough eye test, Patrick and Jayne most helpful and pleasant and Emer who was a star throughout."
• "I’m an international customer and I had very limited time in Manchester for an eye test and to order two new pairs of glasses, but Mohammed was the most helpful and accommodating in the store, and managed to sort everything out the same day!"
• "Mickey was fantastic: he was great at helping me choose a frame, I felt in safe hands."
• "I had an eye test last Saturday and was pleasantly surprised by the friendliness and expertise of staff."
• "I was assisted by Jayne K in the Manchester Arndale store. Jayne was super helpful."
• "I received an exceptional costumer service and care from Simon, Danny and Jayne."

Cons:

• "The optician Danny Lui was truly the worst in my lifetime of experience."
• "After eye test, i have spoken to one of the staff (skinny guy, black hair, glasses). He didnt knew anything, i had to repeat every sentence 3 times till he understands."
• "They've had a mix up with my contact lenses a number of times and can't seem to be able to get them delivered to my address."
• "I went in today and asked for the last prescription I used to order contact lenses from Vision Express, however, it was advised that is is industry practice not to share my own personal details with me unless I committed to buying glasses there and then."
• "After two sessions of testing, they gave me lenses which were too powerful."
• "If the rude and obnoxious staff weren't bad enough - and they are REALLY rude and obnoxious - they are incompetent too."
• "Truly awful experience. The opticians were rude and unhelpful at Manchester Arndale."

Value for Money

Pros:

• "The direct debit scheme for the contact lenses seems to be very sensible and what's important - flexible."
• "Danny the manager who gave me a huge discount."
• "Danny the manager who gave me a huge discount to the lady that did my free eye test to the other lady wearing a jihab that help me choose glasses where top, with a personalised service and a yes i can attidute."
• "I got a voucher for cheap contacts so decided to give them another try and got lenses with them. No issue there, delivered to me fine but now waiting for my check up... So far they're 15 minutes late."

Cons:

• "It just shows how over inflated their prices are to start with, then they add on an offer!"
• "Glasses should last longer than two months if you pay £200 to get them."
• "They'll try and upsell you or get you to sign up for their payment plan to buy more glasses."
• "Chose some £29 glasses with £30 extra for anti-reflective glaze. Should have come to £59, but they charged me for the eye test £25."
• "Vision express provides a worse service. I ordered a new pair of glasses, and they charged a lot of money, and in return I got a worse service."
• "I spent 379£ and I don’t have a pair of glasses I can see well."
• "I was sold a pair of glasses under the false pretense that it would be delivered 3 weeks ago."

Appointment and Wait Times

Pros:

• "Eye Test was carried out on time, and fully explained."
• "I walked in on a busy Saturday afternoon and was seen inside 20 minutes."
• "I was a walk-in at their Arndale Centre store in Manchester. Their associate Khadija was very cooperative and helped me get an appointment for eye check up immediately."

Cons:

• "Came in for a booked eye test appointment and stood at the reception desk for 15 minutes."
• "Avoid it at all cost. I had an appointment today at 4 pm. I was there on time and was waiting for 40 minutes."
• "I was 5 minutes late for my eye exam at Vision Express Arndale... She went away and came back saying she has spoken to the manager and the clinic is full so I would have to cancel."
• "Waited over half an hour to have a shelf opened just to have a look at a pair of glasses."
• "Also appointments are NEVER on time, usually at least 15 minutes late, however if you turn up 5 minutes late they cancel."
• "Hopeless. Long-standing customer and won’t release contact lenses until I have a separate appointment and now have to wait 10 more days just to be seen."
• "The worst customer service ever. I had so far 3 appointments and the all 3 I was never admitted on time."