Address: 84 Kingsley Rd, Hounslow, TW3 1QA, United Kingdom
Phone: +442071831816
Rating: 3.7
based on 592 reviews.
Price and Deals
Pros:
"Prices were extremely competitive and very reasonable."
"They offered the best price and I was pleased with the process, too."
"Great Service and very attractive fares."
"Booked a flight with these guys as price was great."
"I paid close to £200 less than what the airlines were charging - happy that I did not face any issues."
"I will definitely be using their services again."
"I booked with flightcatchers yesterday for the first time as the price was drastically cheaper than anyone else on the market."
Cons:
"Then they were asking me for more money according to them the price has gone up."
"They made me pay extra amount to associate my infant with my ticket and reissue his ticket."
"Wrote flight booking site ever. They will book your flight and charge you extra money than the original price sold by the airline."
"cheated me out of £3800 issued me inactive tickets."
"Rubbish customer service, scammers, they made a mistake with our booking and want us to pay to get it resolved."
"Beware! Scam! I had one of the agents call me after I booked through Skyscanner. Offering to upgrade my luggage from 30kg to 46kg. However, when I checked with the airline I had a 46kh allowance anyway."
"Booked a flight that I paid for in full, Only to get an Email message shortly afterwards Advising me that the fair has expired and the transaction has been voided."
Customer Service
Pros:
"Flightcatcher customer service noticed that I was experiencing issues and called me."
"The staff Shahzain is very knowledgeable, helpful and patient."
"Very easy to deal with didn't try and sell me every other option so hopefully my ticket will be at the airport 1 hour before checkin."
"I contacted them for the first time and their team spoke to me very well and specially Mrs. Haya treated me very well."
"First time booking with Flightcatchers. Was helped completing the booking by a lovely assistant who was very patient with me."
"Mr Moosa, the travel consultant was amazing person and he tried his best to get me a best deal."
"I had some problems with the 3D Secure Protection. It wouldn't allow me to use my Visa debit card. But thankfully Faheem from Flightcatchers rang me up within a few minutes."
Cons:
"They have not charged my infant with my ticket and assured that it is taken care of when I called."
"Be careful when you book your ticket with them."
"Confused that Flightcatchers found it necessary to phone me to tell me I had not selected 'baggage option' - an additional charge, from their website."
"AVOID AT ALL COSTS. Check their reviews across the other platforms."
"Extremely poor customer service. Once you purchase flights / hotels via them, lots of cancellations, booking errors and further ‘admin’ fees occur."
"Rubbish customer service, scammers."
"There customer service doesn't exist when you need them. Their managers are useless."
Website and Booking Process
Pros:
"Very Good and easy to.use."
"I had a fantastic experience booking my flight with FlightCatchers. The website was user-friendly, and the customer support was incredibly helpful."
"My experience with Flightcatchers was outstanding. The website is user-friendly, offers transparent pricing, a great selection of flights, and a straightforward booking process."
"Excellent experience booking online with flightcatchers, everything easy and clear and I had my e ticket and itinerary within the hour."
"without a shadow of doubt, they are the best online flight booking services around. Smooth process of finding the best competitive ticket prices."
"Great service. An IT problem with my credit card’s bank prevented a succession of attempts at payment. Flightcatchers’ staff were proactive, understanding and helped until the issue was resolved."
Cons:
"It took a few tries making a payment for some reason my banks were declining payments."
"Workers called aggressively in regards to booking luggage, prices were not listed prior to phone call and were charging a higher rate than the airline themselves."
"They want to charge £150 to correct the spelling of a child on a ticket."
"Terrible experience...I've been at the airport with a 3 year old and 7 year old looking forward to a flight to Newquay. Flight cancelled, not informed, etickets issued on Monday last with original flight details post 'supposide change' that happened in April."
"After finding a flight on a comparison site, I was lead to Flightcatchers whom I called and asked if I could book over the phone, I dont like buying things online."
"I booked my tickets in June. We booked 4 tickets and were meant to fly out at the end of January. Unfortunately I didn’t pay attention and wrote my friend daughter’s name twice."