Address: 84 Kingsley Rd, London, Hounslow, TW3 1QA, United Kingdom
Phone: +442039300817
Rating: 4.5
based on 134 reviews.
Package Planning and Organization
Pros:
"Brother Aqib went to a great amount of effort to ensure the trip was planned as we required including flights, hotels and transport."
"He did our tickets and visas and kept us in the loop."
"There is always clear communication and the work is done immediately with patience."
"A huge thank you to Noor Ul Hassan who provided a highly tailored Umrah package, provided clear communication throughout."
"Mr Fizaan for his continues support for helping me select the right package and fair price, and during my stay continuously asking if we need anything."
"They efficiently secured four visas for me in record time."
"Shanza's unwavering commitment to making this journey special for us is truly commendable."
"Brother Saif Tariq sorted out every thing within a limited budget in no time."
Cons:
"Secondly, I'd like to mention that the process of getting everything arranged felt forever to deal with. It took 3 months of going back and forth."
"My package still came to a very high price (the same as what you would have paid without a voucher) and its hard to give them the benefit of the doubt here when it comes to halal dealings with my hard earned cash."
"The package was booked 9 months in advance but after speaking to several agents I realised I had been well overcharged."
"I am supposed to receive a refund since 3 years, now that i have requested it, they stopped replying. Unbelievable!!"
Customer Support and Responsiveness
Pros:
"5 star for brother Atif who was extraordinarily helpful and supportive with quick response to emails and whats app."
"The staff member who served me was really Helpful, Responsible & Professional."
"I was very pleased with the service and the customer service of AlHadi travel."
"The staff are very patient, booked My evisa. Everything went so well I cannot thank you all enough from Me and my family."
"I was very pleased with the service provided by Shanza at AlHadi travels."
"I would definitely recommend Al Hadi Travel and to communicate with Noor Ul Hassan to get the best tailored experience."
"The service was fantastic, if we had any questions or any problems, it was responded to very quickly on the group chat."
"I have dealt with many travel agents in the past for travel tickets and umrah packages, some were good, some were just beyond acceptable."
Cons:
"The first part of my review is about the booking process, my experience and customer service I have received so far. I will aim to update this review on return from Umrah next April."
"Despite booking an umrah package the agency acquired tourist visas for our group and did not inform us that we would therefore not be able to bring back zamzam water."
"General incompetence and countless errors led to a lot of stress."
"I can no longer recommend Al Hadi - their service levels have deteriorated."
Hotel and Accommodation Quality
Pros:
"The hotels provided were top class, not too far from the Haram Sharif at both Holy sites, the breakfast were amazing."
"The price of the package was exceptional and fit my budget."
"The hotel for Makkah and Madina was 4 to 5 star the hotels were really nice and clean."
"Excellent service and nice hotel in Makkah Anjum hotel they are 5 star with a very big breakfast lounge with all you can eat items."
"The hotel in Medina (Waqf Bin Osman Affan) was very good and only a 5 minute walk from Masjid Nawbi."
"The hotels in Makkah and Medina were on a walking distance."
"The cost was competitive, I was able to choose exactly which hotel I wanted."
"The hotel in Makkah was described as 4 star however the room didn't depict it. It wasn't clean and had leftovers from the previous resident."
Cons:
"He charged high prices and gave me low standard rooms."
"The hotel is outdated, lift problem, dirty, broken wardrobe and 100% 3star but AlHadi claim it’s 4star."
"The Medina Hotel was a 20 minute drive away from Masjid AlNabwi."
"Despite booking an umrah package the agency acquired tourist visas for our group and did not inform us that we would therefore not be able to bring back zamzam water."
"I also feel that with what you pay, it just doesn't reflect in the hotels you get as well."
"I beleive communication with transport team onsite could be improved as they didn't know about our arrival and each time had to explain them."
"If you need a good internet connection at hotels (which i was promised with by the agency) then refuse the booking of Al-Kiswah Tower; the hotel has one internet router for 5 towers."
"It’s the fifth time I’ve booked with alhadi travel except this time it was for my parents and my 3 sisters and there children. It was fantastic and the whole journey from start ( leaving home ) until returning back."
Transport and Local Services
Pros:
"He also organised our transport from Jeddah to Makkah to Medina!"
"It was commendable experience with flights, hotels and transfers."
"The transport service was very good and I only needed to contact Mr Noor who would allocate a driver for me all the drivers were pleasant and respectful at all times."
"The company's name speaks volumes about their dedication to guiding pilgrims to an unforgettable experience."
"The hotel for Makkah and Madina was 4 to 5 star the hotels were really nice and clean and in Makkah breakfast was very stunning everything what you want to eat in madina we didn’t have breakfast but also it was available in the hotel."
"The company and its staff are extremely helpful and they are very deserving and are in constant contact to ensure you are happy with everything."
"The service was fantastic, if we had any questions or any problems, it was responded to very quickly on the group chat."
"The Medina Hotel was a 20 minute drive away from Masjid AlNabwi."
Cons:
"The ziyarat both makkah and madinah were so unorganised. The drivers almost don't speak any english."
"I had to remind him about visas as they didn’t sort any of that out till the last week of my travel."
"The tour in Makkah left 3 ziarats out and when we raised this with the manager Mr Noor, he was very rude."
"The transport service is not the best, they either come super late or super early."
"E.g. When we arrived at our Makkah hotel, we were told there was no booking for us by reception. Al Hadi had given us an incorrect booking confirmation."
"Our Medina Hotel was a 20 minute drive away from Masjid AlNabwi."
"Our Medina Hotel was a 20 minute drive away from Masjid AlNabwi. This was despite us stating our requirement for a nearby hotel due to travelling with elderly who have difficulty walking."
"We arrived at the airport and our driver was told the wrong flight details by the agency, so he could not find us."