Diamond Move Estate Agents Reviews Summary

Customer Service

Pros:

• "Fantastic service and really nice staff."
• "They will always go the extra mile to help."
• "So glad I got in touch with them as they give a very personal service."
• "They care about their clients and always happy to help by responding and resolving to each issue that came up."
• "An absolute pleasure to work with the team at Diamond Move. Wholly professional property management company."
• "Every single person from their team is there for you anytime, and it is an absolute pleasure to deal with them."
• "Sheetel’s been accommodating, efficient, and ensured the process has run as smoothly as possible for us."

Cons:

• "They took > 1000 pounds off our deposit and were not at all cooperative."
• "BIG TIME WASTER....BE CAREFUL........."
• "Demanded Tax returns! Despite providing them with my contract of employment etc.Unbelievable!"
• "After renting with them in Hounslow for a long time, they just treated us really as bad as an agent can."
• "Both Sheetel and Manraj are cheats as they want to gobble up your deposit at the end of your tenancy."
• "NOBODY TURNED BY 0930 AND WHEN I CALLED SHE LIED THAT SHE CALLED SOME NUMBER AND GOT TO KNOW IT WAS A WRONG NUMBER."
• "The director is a liar as well and makes up excuses."

Professionalism

Pros:

• "They are the most professional company out there."
• "They are very responsible and professional in their work."
• "Professional, extremely knowledgeable of the market, trustworthy."
• "Very professional, experienced and helpful agency."
• "A reliable & trustworthy agent."
• "Very professional and responsive agents who are always happy to help."
• "They are very professional in their service delivery and are proactive."

Cons:

• "VERY UNPROFESSIONAL AGENT."
• "Treated like a criminal simply because of self employment."
• "They are a bunch of dishonest people who don't care about the customers."

Recommendations

Pros:

• "Would definitely recommend using Diamond Move if looking to sell, buy or rent a property."
• "Would definitely recommend them!"
• "I would recommend this team to everyone."
• "I shall recommend them 100% for all property related transactions."
• "I would highly recommend Diamond Move Estate Agents to anyone seeking a reliable estate agent in the region."
• "I would recommend Diamond Move to everyone they are efficient."
• "Highly recommended! The best agency we’ve been with!"

Cons:

• "Would not even give one star for the way I have been dealt with."

Support and Responsiveness

Pros:

• "Always available in time whenever there is an issue or help required regarding property."
• "Each and every problem was attended with utmost care."
• "Always quick to respond to issues and resolve them effectively."
• "Happy to see their prompt responses and actions for resolving problems along with proper documentation of guideline."
• "They walk the extra mile to help their customers and provided a personal touch."
• "They always help to resolve all of your tenancy related problems and they are really 'Highly Recommended'."
• "They’re prompt and very efficient."

Cons:

• "They well equipped some tricks so they have to deal with clients and make them final the property immediately basis."

Property Management

Pros:

• "Diamond move have been managing properties on my behalf for years now and have been fantastic."
• "The service they have given is always been second to none."
• "The team is extremely proactive and committed in managing my property."
• "One of the few agents that actually does go and inspect the property and don't just blindly take the tenant's word for it."
• "Having Diamond Move manage my investment property is the smartest move I have made."
• "The team at Diamond Move is extremely professional and supportive throughout our tenancy period."
• "They are efficient and always keep me and my family updated on our properties."

Cons:

• "I had an issue with the oven on 23rd of December, on 24th we had a new one installed."