Pizza Express Reviews Summary

Staff Service

Pros:

• "Our waiter Ervin was great! Very attentive and friendly."
• "Zsiga was super helpful during our last visit getting the kids food ready asap and giving me a hand with coats and scooters when it was time to leave!"
• "Ivy our host was brilliant and really attentative."
• "I had an amazing experience today with Ervin and Loredeana. They were so accommodating and professional."
• "All the waiting staff that we have encountered have been excellent with the kids."
• "Great friendly staff who were happy to let us move from inside for the main course to an outside table for dessert."
• "Lovely, attentive staff able to deal with huge group of disorganised people, many kids and a desire to split the bill."

Cons:

• "Probably the worst staff I've ever came across in my entire life. Rude, no smiling, constantly annoyed and they took the cash without even asking if I wanted the change."
• "I was treated by staff as if I was vermin."
• "Sadly she was humiliated in front of us by one of the junior managers, because the table was only meant to be used for deliveries."
• "The unforgivable bit is the ladies toilets not working and having to use the gents."
• "Service was not nice, Staff is eating while they are serving the customer."
• "The staff need to pay more attention to their guests and less on just chatting."
• "Terrible service - waitress says she’s downstairs after waiting 2 hours on 2 courses."

Food Quality

Pros:

• "Pizza was good."
• "The chef was very kind, offered us Çaesar Salad completely free."
• "Food was really nice, good ambiance and all with a great quality of service."
• "The pizzas where faultless, light, plenty of toppings and hot."
• "Food was lovely. Really enjoyed my lasagne."
• "Your calamari is just perfect and one of the best we have ever had!"
• "The pizza was great though, flavoursome, well presented and not too greasy."

Cons:

• "Plus, 35 pound for two small (and half cooked) pizzas, 2 soft drinks and a dessert is ridiculous."
• "Delivered after 2 hours the worse pizza I had not that it was cold but horrible base splashed with tomatoe and small amount of cheese not worth £17."
• "Ordered a magharita pizza, arrived stone cold, half the cheese had slide off and there was a random cherry tomato on it too."
• "Received a burnt pizza where the tomato base had evaporated in parts, so it was like eating cardboard."
• "However, the pizza was not great. The new and improved mushroom pizza tasted a bit too strong on some kind of truffle oil."
• "The starters were nothing to rave about, tasteless and frankly a waste of money."
• "Just went here for Lunch, the pizza was terrible, the palenta chips were terrible, the calamari was OK."

Atmosphere & Location

Pros:

• "It’s a nice pizza joint, busy but with a lot of turnover."
• "It's light and airy, the staff are helpful and fast and the food is good. We were in with a large group on a very busy Sunday but there were no delays in service or quality. And it's great for kids."
• "It was a nice day and we managed to get a table outside, which in Blackheath is very pleasant."
• "Lovely location in the heart of Blackheath too."
• "Good service, nice location for people watching and close to Black Heath for a stroll across to Greenwich Park."
• "In a really nice location away from busy London."
• "We decided to have a spontaneous pizza after work yesterday. We sat outside under the canopy during a downpour - very mediterranean feel to it. Excellent service and very tasty meal."

Cons:

• "The restaurant is small and noisy (due to all the hard surfaces) and they pack people in like sardines."
• "Always busy and can get unnecessarily crowded without much room to move."
• "It was just really loud so was difficult to have a conversation."
• "The ambience was dreadful with drivers in helmets crowding the restaurant."
• "The restaurant just isn't the most cosy or comfortable space."
• "Basement is not at all pleasant."
• "Lots of kids at Christmas and festival periods which can make it crazy noisy and a bit dangerous with all of them running about between trays of drinks and hot food."

Value for Money

Pros:

• "Eastern European staff, overpriced and small portions, but coupons abound."
• "Really pleased to have a vegan pizza menu at Pizza Express now."
• "Close proximity to the train station. Some free nearby parking in the evening."
• "Reasonably priced, even better if you get NUS discount."
• "Food always good and there is always an O2 or pizza express voucher online to use."
• "Great selection of food and drink at reasonable prices especially if you have an offer which they often run."
• "Clean facilities. Child friendly."

Cons:

• "50 mins wait for a pizza and two salads, on a Thursday lunchtime... the manager sat us down without warning of the delay with the food."
• "Not an apology or anything! Oh and extra time added to car park which is already a silly amount."
• "Nice and kind staff... food was ok as every time at pizza Express. Small portions and quite pricey for what they provide I believe."
• "Still hungry after the pizza. Overpriced in our opinion for what we got."
• "He didn’t even take our plates away before we finally paid through their app as he was too busy on his phone at the front."
• "Pizza is too poor and too expensive. Will not buy here again."
• "But there are many Italian pizza places around cheaper and better than Pizza Express."