Kwik Fit - Bridgend Reviews Summary

Customer Service

Pros:

• "Absolutely cannot fault the guys here...been going there over 20 years now and they always go above and beyond."
• "Rob saved the day for me at Kwik Fit Bridgend on Christmas Eve."
• "Fantastic service! I have been using Kwik Fit in Bridgend for years now and have always found their service exceptional."
• "Extremely Helpful Bunch Of Lads. Very Friendly, Efficent & Nothing Seemed Too Much Trouble."
• "I will always use Kwik Fit Bridgend from now on, highly recommend to everyone!"
• "Service was excellent both in terms of speed and politeness."
• "Hassle free and they do it all while being courteous and knowledgeable."

Cons:

• "Avoid completely! Disgusting service. These cowboys are yobs they will rip you off and make you out to be in the wrong for asking anything about the work they apparently need to do to your car!"
• "Avoid at all costs!"
• "Absolutely awful; car was taken in by RAC at 1pm for faulty electric handbrake."
• "AVOID! Hugely inflated prices and the tactics of calling you out to show you 'oh this part is a bit iffy, oh you could do with changing this' is still used."
• "Then they wanna sell you wheel alignment etc etc. Not a great experience especially when the tyres are more expensive than advertised on their website."
• "Worst tire fitting garage around!!"
• "Absolute joke of a place run by a bunch of infantiles."

Efficiency and Professionalism

Pros:

• "Sorted our headlight issues in record time."
• "Could now hold this garage in any higher esteem, absolutely amazing team, very professional."
• "Legendary service received today. Identified and repaired a broken shock absorber and shock mount in less than 2 hours, including having the part delivered."
• "This was dealt with by Jamie quickly and efficiently and kept me updated of progress."
• "Quick and easy on-line booking for MOT; despite garage being very busy, very efficient processing on arrival, and car delivered with MOT completed on time."
• "Always very good service. Having had my car MOT'd here since 2010 and more recently a tyre repair on my wife's car the service has always been prompt and professional."
• "Really good service. I stopped in as an emergency on the way home from work because the car was making a noise and didn't feel right. Rob straight away could see my wheel alignment was off by quite a bit and fixed it even though it was the end of the day."

Cons:

• "Ok but will probably not use again. Long wait. No appointments system."
• "Should be called slow fit, hour and a half wait to have two tyres fitted."
• "After visit I discovered that staff had inflated all tyres to the max 'loaded' pressure, which I never run my tyres at. They also failed to replace two dust caps on valves, they were there when I called in."
• "2 hours to fit 2 tyres from the time the car was taken into the bay."
• "Arrived at 10am and took an hour to change 2 tires leaving at 11am after being charged £150 for 2 budget tires that didn't even last long!!"
• "2hours for 2 tyres!?"
• "Complete rip off merchants. Ordered tyres online to be fitted, turned up at at my fitting time to be told it would be at least an hour."

Customer Care

Pros:

• "The team at Bridgend were fantastic at fitting me in on a very busy day, and re-balancing the wheels properly."
• "The team who work here are fantastic, been going here for years. Always kind, informative, honest."
• "Excellent customer service made me feel really welcome and kept me informed throughout would recommend to all."
• "Free tea and coffee and free wifi available to pass the time."
• "Honestly the customer service here was fantastic."
• "The man who had been working on my car was very professional, very kind and I would come back for work standard like that."
• "They make no attempt to upsell and are clear in their explanation of MOT reports."

Cons:

• "Had an Aircon regas and 2 months later it was blowing warm. I complained but was told there wasn't anything they could do and it was likely a leaky system."
• "The bonnet was not closed properly / it wasn’t locked down by the fitter. We only realised when the car would not lock properly when we got home. Clearly, there was a danger that the bonnet would have flipped open causing damage and possibly other serious results. Very concerning."
• "Biggest disappointment is how they manage their feedback on their website... very disappointed with not being able to get my work done, but even more disappointed and surprised with how open they are at how they manage customers feedback and only post selected bits."
• "Manager Mark extremely rude."
• "Found the staff to be really unfriendly, awkward and clueless."
• "Absolutely appalling place, me and my wife were made to sit outside in the rain while they took ages to change one tyre."
• "Very rude and not caring - still at home with same problem and no driveable car for a few days still."

Value and Pricing

Pros:

• "Can't comment on more extensive work such as tyres as we go elsewhere (mates rates discounts) but can't fault kwikfit Bridgend - especially if you get the discounted MOT offers."
• "Excellent service! I phoned at 2:00pm for a quote on a new fitted catalytic converter on my car, they were the cheapest around with a 3 yr guarantee."
• "Booked an MOT online picking the slot that worked best for me. Bonus was it was one of the cheapest."
• "Very competitively priced for same factory pads that were on the car with lifetime replacement guarantee."
• "Low Cost & Completed In Super Sonic Speed!"
• "Had 2 front tyres changed about 1hr. Good on price."
• "Very quick and simple process, arrived five minutes early as requested, left vehicle told it would be ready in about an hour which it was...simple as that."

Cons:

• "Then they wanna sell you wheel alignment etc etc. Not a great experience especially when the tyres are more expensive than advertised on their website."
• "Total cowboys. Waste of time. Booked my car in to this garage for a MOT - They quoted me £930 for a long list of issues including unnecessary suspension work."
• "Was given a very hi price for all my calibre and brake to sort a problem out."
• "I agree with the other reviewer. Their tyres are always overpriced, their free check is just to rip you off more money."
• "I asked the cost and was told £240 as these were the only tyres they had in stock."
• "Expensive and a long wait. I was in a hurry and the boy wasted time inspecting my other 3 tyres after me telling him they were only two weeks old this was unnecessary and already added time on to my hour long wait."
• "Tucked Up!!!! had a puncture and needed the nearest garage. called to Kwik fit Bridgend, great service and gave me the price which i had to pay as i had no other option as they knew."