Wandsworth Town Dental Practice Reviews Summary

Professionalism and Expertise

Pros:

• "She is an absolute professional, extremely meticulous with her work and does everything she can to make sure you are happy."
• "Specially I am very grateful to Dr. Depuk Kumar for giving very great treatment, affection and love to my daughter."
• "My dentist there is simply the best."

Cons:

• "Honestly, Dr. Deepak is very disrespectful, he is very rude and has awful sarcasm."
• "He still performed in gluing my crown back for £24+ but it hasn’t been ONE DAY and it CAME OFF again."

Communication and Customer Service

Pros:

• "The options for my choice of treatment were very clearly explained to me and I didn't feel pressured to go down any one route."
• "The dentist gave all the treatment options and explained everything and gave mum plenty of time."

Cons:

• "I was told that they 'don't do emergencies' and the earliest I could be seen was five days later."

Pricing and Transparency

Pros:

• "Dr. Tamhankar is amazing - so friendly and helpful and talks you through everything & gives you options before starting treatment."

Cons:

• "I asked them how much would be to take the wisdom tooth out. They told me would be from 100 to 150. On the day which I went back, they told me that is £300 to take my wisdom tooth out."
• "Had the above information been revealed beforehand I would not have accepted the appointment."

Staff and Reception Experience

Pros:

• "Thank you also to the receptionist, Anne, who is always friendly, approachable and works hard to provide a great service."
• "As soon as I walked in with my three beautiful girls, I felt a warm welcome from reception: Ann and Alex."

Cons:

• "I tried to get back in touch with this clinic numerous times and even left them a voicemail raising my concerns."
• "When my mum eventually got through we explained the urgent situation the receptionist then put us on hold and after being on the line for 20 minutes they hang up on us."

Emergency Handling and Responsiveness

Pros:

• "Went there as an emergency some years ago and I switched from my old dentist immediately as they were amazing."

Cons:

• "I called the practice first thing in the morning to request to see a dentist that day, but I was told that they 'don't do emergencies'."

Dental Treatment and Clinical Outcomes

Pros:

• "I feel like a new person and cannot believe the huge improvement!"
• "My extraction of a difficult wisdom tooth was performed by a very lovely lady who was friendly, professional and swift!"

Cons:

• "I've had severe pain because of a filling that this clinic has done."
• "So I decided that next time, I will book a general dental check-up and get a professional evaluation so that I don’t go back and forth paying for temporary fixes."

Empathy and Patient Care

Pros:

• "He was very kind with her. She was very very scared but he gave plenty of time and did very well."
• "Would recommend for anyone who has a fear of dentist, they really put you at ease, even with breathing techniques."

Cons:

• "I find this very greedy and not understanding of peoples struggle to pay rent, cost of living and still have the luxury to at least get their crown glued up."

Staff Professionalism

Pros:

• "Dr. Padma who is kind, efficient, gentle and professional as is her dental nurse."
• "The service I received from this Dental practice was exceptional. Very friendly staff and my dentist was extremely professional."

Cons:

• "However, the dental nurse was very abrupt and I didn’t feel comfortable."
• "Staff was not very well trained. They seemed confused and not sure what they were doing."

Overall Satisfaction and Recommendations

Pros:

• "Overall I am really happy with the service I received."
• "I would recommend this dental practice, especially Dr. Kesarani, to anyone!"

Cons:

• "After this experience, I would not recommend this dental practice to anyone."
• "I left feeling worse than when I came in and I will not be going back."