Address: 4-6 Clapham Rd, London, SW9 0JG, United Kingdom
Phone: +442078204141
Rating: 4.7
based on 460 reviews.
Agent Responsiveness and Professionalism
Pros:
"He was swift in getting back to me, flexible about when the viewing could take place, and very clear in his responses."
"He replied quickly to emails and calls."
"Richard Pedley was a great agent, he's been prompt with his responses and helping sort dates for the viewing."
"Joe Shearer...was prompt and accommodating in arranging our viewing and answering all of our questions."
"Daniel Scott is an excellent agent, he is friendly and informative."
"Daniel has been brilliant with helping us find a property to rent."
"Daniel was extremely professional and knowledgeable throughout the process. He replied to all my emails promptly."
Cons:
"Our request was ignored. It took extra emails/phone calls for a week for them to finally acknowledge the request."
"I saw a flat that I am very interested in online, and the office wasn't very responsive...at all!"
"We were left completely in the dark for 6 weeks."
"Moved out of a property let by this agency 5 months ago and they refuse to even start processing the return of my security deposit despite repeated contact."
"Overall there has been lack of communication and transparency throughout the process, based off of my experience, I wouldn’t recommend them."
"Our agent arrived late leaving us standing in the rain for 10 minutes before being able to enter the property."
"The property managers do not keep you up to date at all with their correspondence to landlords and do not come back to emails or calls!"
Agent Knowledge and Helpfulness
Pros:
"Daniel Scott who was super friendly, really knowledgeable about the property and area."
"He was able to answer all of our questions about the property and help us with general house purchasing advice too."
"Richard Pedley kindly managed to get us booked into viewing highly demanded property, and showed us around the property providing very detailed information regarding all aspects."
"Kirsty took her time explaining all the necessary details, was super patient, very knowledgeable, & professional."
"Beth Cooter...was very knowledgeable about the property and responded to all our queries promptly."
"She really knows her stuff and is also capable of communicating with everyone in our buying group at the right level."
"Richard was amazing showed me around 3 properties and provided all the detail and advice and even a personal anecdote about the area."
Cons:
"We suddenly had to deal with immense amount of drama regarding furniture that was not needed but apparently not allowed to be removed."
"Sadly, we didn't get any offers on the place at the price suggested."
"On complaining multiple times and highlighting that I am a customer who pays a premium for the presence of an estate agent, I was told that I am in fact not the customer, because it is the landlord who pays the fees... laughable."
"Upon entering, it became clear he knew very little about the property in question."
"This sign has been dumped Infront of our property since Ludlow Thompson sold the flat above in June 2021!!!!!!!!!."
"By far the scummiest letting agents I have encountered in London."
"Avoid renting with Ludlow Thompson Oval at all costs."
Customer Service and Support
Pros:
"All communications were personable and professional and made me feel valued as a client which was really important to me."
"I will always recommend ludlowthompson and definitely Daniel in the Oval office if you are looking to rent."
"I highly recommend ludlowthompson's estate agents as they are very responsive and organised."
"They are extremely responsive (unlike some other estate agents) and always willing to help."
"Kirsty and Beth were always at the end of the phone when we needed to chat."
"She always responded to emails swiftly and I will definitely recommend her and the team to any future home owners in the area."
"I would definitely recommend to anyone!"
Cons:
"Ludlow Thompson leave the original ad on their website even after the sale's been agreed with no indication that a sale's been made."
"They served no useful function whatsoever during my tenancy, and all matters ended up being dealt with directly with the landlord due to Ludlow Thompson's inability or unwillingness to do their job."
"Appalling service - and the most expensive I have ever dealt with."
"I am disappointed with the service I have received from this agency."
"Stay as far away from this agency as possible, they will hound you daily when moving in to get money from you as quickly as possible, but will do absolutely nothing when it comes to returning what is rightfully yours."
"The staff we engaged with were at times quite rude to us."
"In 10 years of renting, I have never had such ridiculous incompetence from so many different people working in one company."