Kinleigh Folkard & Hayward Balham Estate Agents Reviews Summary

Customer Service

Pros:

• "Alice at KFH Balham has been fantastic throughout the process of my acquiring my first flat."
• "Josh was relentless in working with all parties getting the deal over the line despite plenty of complications from the conveyancing process."
• "She was highly professional, engaged and offered us valuable, honest advice throughout."
• "The team at KFH Balham have been absolutely brilliant. Great communication at every stage of the process."
• "Amaan's communication skills were excellent, keeping me informed and up-to-date throughout the process."
• "Kevin was always incredibly responsive, calming and friendly throughout a stressful time!"
• "Alice Deyermond was brilliant at communicating with all the solicitors and the seller."

Cons:

• "After finding something we liked the sale took an extraordinarily long time to go through - 11+ months between first agreeing the sale and completion."
• "Our fridge has been broken for over a month and they have not fixed it."
• "KFH did the absolute bare minimum at every turn and I would thoroughly recommend anyone to steer well clear of them."
• "The estate agent seems to have lost interest in helping us once the contract was signed and they got their commission."
• "It was just lazy chasing up, no intent to actually find out what was going on, just calling for the sake of it."
• "None of the estate agents seemed to know anything about the flats, making things up on the fly instead of actually finding information for me."
• "These guys are useless. Ben Watts found us the apartment... and then disappeared immediately after the sale."

Professionalism

Pros:

• "The KFH team worked across different branches to find a buyer that was a perfect fit for the property."
• "Incredibly professional handling of price negotiations and equally excellent work helping our purchase (and onward sale) move along to exchange and completion."
• "So impressed with KFH Balham. The sales negotiators are all extremely polite & professional."
• "He is incredibly professional and friendly; never made me feel silly for asking obvious questions!"
• "We have had a really great experience dealing with Alex B from the Balham agency. He is very professional, accommodating and considerate."
• "Leigh came out for our initial meeting and valuation and was fully prepared and knowledgeable about the market."
• "Lewis at KFH Balham was brilliant. From house hunting to completion I was provided with a personable and informed service that felt truly catered to my needs."

Cons:

• "Was pushy and kept making up deadlines, asking for 5 star reviews."
• "The place was dirty, loads of random things left from the old tenant."
• "She admitted some items were from previous tenants and said we could remove them yet refuses to tell us what belongs to the landlord and what is the previous tenants, so we don't know what to remove."

Efficiency

Pros:

• "I can highly recommend KFH. They took on our property after another agent in Balham couldn’t secure us a sale, and got us an offer within six weeks in a very difficult market."
• "Overall great purchase experience with my agent Josh!"
• "Working with Will Brown and his team at KFH Balham was great - they were unbelievably friendly and extremely efficient."
• "I had a great experience selling my 3 bed flat in Balham with KFH - they got an incredible number of viewings through quickly."
• "Josh ensured that the buying process was as smooth as possible, was always quick to respond."
• "Ben did a great job supporting us with our rental search. He was flexible with viewings and quick to respond to our questions meaning everything was done & dusted in 24 hours!"
• "The sale went through quickly (by UK standards) - all up it took 3 months and 1 week from the date of accepting the offer to the date of completion of the sale."

Cons:

• "We are renting with KFH in Balham for the first time and so far one month in it’s been a disappointing experience unfortunately."