Morrisons Reviews Summary

Product Selection and Availability

Pros:

• "There is an amazing range of fresh produce here from fruits and vegetables to fresh chicken and fish."
• "A big supermarket in central London. Good selection foreign brands and foods."
• "The Bakery is amazing. Fresh tiger rolls, cheese topped rolls, black pepper rolls always in stock."
• "This is the best supermarket to find world foods."
• "They have a wide variety of products at competitive prices."
• "Really great selection of fresh fruit&veg also with some fun/exotic bits."
• "The range of meat from the butcher is very good."

Cons:

• "The bread aisle was very bare, there was a lack of variety of cakes."
• "Stocks of certain items can be inconsistent."
• "Shelves are rarely fully stocked to the point where you wonder if they are moving stock around, but never do."
• "Very poorly stocked. Especially the deli counter and the packed meat aisle."
• "Items regularly out of stock, queues up aisles."
• "They tend to run out of stock more often than other supermarkets, particularly veg."
• "There are always missing certain ingredients even the most basic of things so don't expect find everything on your shopping list."

Customer Service

Pros:

• "The shop assistant who served me asked me how I was doing and told me to take care etc."
• "The petite asian girl is the most friendliest, pleasant and helpful member of staff I have ever come across in the store - nothing is too much trouble and she goes out of her way to assist you."
• "The staff I encounter were very pleasant."
• "The staff is very nice and I really like their wonky fruit and international food section, especially the polish sausages."
• "The staff are faultless and the stock and selection are also very good."
• "The customer service here is wonderful and the staff are very friendly and helpful!"
• "The staff is always friendly, approachable, and ready to lend a helping hand."

Cons:

• "Im a regular buyer and ive been accused to have thief my food from a member of the staff just because she didn't see me pay."
• "Outrageous customer service. After I paid and tried to leave the store I was stopped and my bags were searched."
• "Appalling customer service!!! You all need RE TRAINED."
• "Staff could be better, can be rude and snappy especially at the self-service check out area."
• "The one problem they need to deal with is rude, inexperienced, and judgemental staff, especially at the cigarette kiosk."
• "Staff arguing in the counter and calling eachothers lier."
• "RUDE, Obnoxious tall skinny 'lady' on customer services till, she can also be found at the fast track self-service tills throwing her attitude around!"

Store Layout and Cleanliness

Pros:

• "The store's layout is thoughtfully designed, allowing for easy navigation and a stress-free shopping experience."
• "Morrisons store on Holloway Road is a standout supermarket with its generous space, wide selection of essential items, and wallet-friendly prices."
• "A nice clean store with a good variety of items."
• "Large parking garage, good selection of fresh food and lots of tills."
• "Free 2 hour parking over 2 floors although can be very busy."
• "Good multi store. Clean tidy, good pricing."
• "Social distancing measures are strictly in place and I firmly believe Morrisons have handled the Pandemic well."

Cons:

• "Trying to understand how Morrisons Holloway Rd find it acceptable for a store colleague manning the trolley self service area to be slumped in a chair fast asleep whilst customers need assistance."
• "If there was an Olympic event for Saddest Supermarket, the Holloway Morrison's would take the gold medal every year. Dingy, dark, poorly stocked, and manned by dead-eyed zombies."
• "This store is badly layed out, compared to other major supermarkets."
• "The state of this store always looks like it's the last stop before people head into their bunker before some sort of major disaster or apocalypse."
• "The untidiest store I have ever been in. Always puddles of water on the floor by the fridges."
• "Very dirty in most places."
• "The whole supermarket has a depressive feel to it!"

Pricing and Offers

Pros:

• "It does have all my favourite items at a good price."
• "For the basics at competitive prices it's a good shop."
• "I love shopping at morrisons there are so much cheaper options compared to some the other supermarkets."
• "Morrisons is my local supermarket that I hate and love at the same time. Love because it's great value for money."
• "Much cheaper than the likes of Tesco and Sainsburys and Morrisons are my favourite Supermarket."
• "Not too pricey, with bargains to be had; plus in-store fish monger & butcher."
• "Brilliant for items, great deal on alcohol and meats."

Cons:

• "The shop is full of labelling/pricing errors and if you don't check your receipt you will be paying more than you expected and/or missing out on special offers."
• "High and sometimes misleading prices, always check every price because they continually charge wrong price at check out especially on offers."
• "Many items that show that they're on a discounted price but when you scan them to pay, the price does not reflect the discount."
• "Please be AWARE: Management and staff leaves expired sales labels next to products to fool customers into paying full price."
• "You also have to be very careful when picking items that claim to be reduced or part of a deal."
• "It's good for basics but the pricing is weird and inconsistent on a lot of products that are usually much cheaper in other supermarkets."
• "The worst store in London. Everything overpriced staff rude prices completely different at checkout."