Brewhouse & Kitchen - Lichfield Reviews Summary

Food Quality

Pros:

• "We had fabulous burgers and fries - so tasty."
• "The fish and chips I ordered was a bit smaller than expected but still a good flavour profile."
• "Food was lovely, drinks were great, and all staff are very friendly and helpful!"
• "Really enjoyed this place, I'll be honest I didn't realise it was an ale house but what a pleasant surprise, plus I like ales. The food was spot on."
• "Had a really lovely roast chicken Sunday lunch cooked by the very talented Josh. Amazing value for money, the plate was overflowing with extra roasties on offer at no extra cost."

Cons:

• "Not the worst food ever but I definitely wouldn't visit again."
• "We ordered a pretzel, which was listed on the menu as warm fresh baked. Well, that wasn't true because it was stone cold when it arrived."
• "The glasses were dirty and had lipstick on the rims so they obviously weren't cleaned thoroughly."
• "Just ordered and eaten sticky Korean fries. Omg £8.50 for bog standard chips on a small plate with a little shredded cabbage and peppers smothered in hot sauce. No sign of coriander which stated on menu."
• "Prices are outrageous. £4.60 for a pint of draught pepsi or lemonade. I paid £14.50 for the smoked bacon cheeseburger, which you would expect a decent size burger but it just looked sad."

Service

Pros:

• "Service was excellent and lovely atmosphere."
• "The staff were very friendly and the service was excellent."
• "Sophia really went the extra mile for us, making sure we got everything we needed for the best brew house experience!"
• "Really good beer, really good atmosphere, friendly and helpful staff."
• "The staff was really kind and accommodating throughout the night, making our outing a great success."

Cons:

• "There was ten of us in the group and we were seated and then left alone for a majority of the night."
• "The staff working upstairs that night, although very pleasant, needed to be asked several times to help clear dirty plates."
• "We waited a while for our drinks to come and so went ahead and ordered our meals through the app."
• "We were told that it was table service but they may be slow and there was half an hour wait for food, because they had a big party on upstairs."
• "Awful experience. Booked through a gift experience we received Christmas 2022. On arrival we were told they didn't know what our voucher was."

Atmosphere

Pros:

• "Service was excellent and lovely atmosphere."
• "Class place. One of the best I've ever been in. Love places like this and there are few to this standard. Superb."
• "Really good beer, really good atmosphere, friendly and helpful staff."
• "The surroundings were clean and tidy with a very relaxed atmosphere."
• "Enjoyed the visit for my birthday, staff very friendly and helpful, unfortunately found everything rather expensive."

Cons:

• "Very slow service. Prebooked table late to sit. Waited an hour for the starter and over two hours for main meal to arrive."
• "This pub was fine. Like it was the kind of place you go with your dad if you don’t really like your dad and want things to be over quickly."
• "Waitress were really busy and friendly considering how rushed everything was. She merit coming back to ask if wet had ordered, even when we had, then we had to chase for items?"
• "Advised full ribs not available as there had been a change of menu but the waitress. However we has been given lunch menu at 6pm so did not get the meal we hoped for."
• "When things are smoothly this place is a 5. However our last two visits the kitchen has been a bit of a mess leading to missing plates and long wait times."