"Brilliant bunch of guys who won't let you pay for anything you don't need!"
"Very pleasant experience, would definitely recommend."
"The staff were very helpful and efficient."
"Excellent customer service from a young chap who explained and justified everything that would cost me something - which is rare for a garage to do, in my experiences!"
"Friendly staff was honest with me on what was wrong with my car and showed me as well."
"The staff are always helpful and friendly."
"Excellent the staff are great and will do everything they can to help and get you back on the road."
Cons:
"1 star is way too much for these cowboys... Bottom line these guys are crooks."
"Also the attitude of the guy was very abrupt."
"Manager has no customer service experience and seemingly blamed everything but himself."
"Very Poor Attitude, attended on the Bank Holiday and met by a disgruntled gentleman wearing glasses with a bald head."
"his attitude stinks no customer service or people skills."
"The staff was not friendly or helpful, which made the whole experience unpleasant from the start."
"And a very rude man on the desk."
Quality of Work
Pros:
"They do their best to fit you in for work at your convenience."
"Been here a few times for various issues with cars, always found them to be friendly and courteous, do a great job quickly and efficiently."
"They checked it all over for me without delay, were thorough, reset my computer for me etc. and wouldn't take any payment."
"Regassed my air con on last visit, works brilliant now, excellent service as usual."
"They managed to do it all in a short space of time."
"Within 2 hrs we went from disaster to parts ordered brake discs and pads replaced and car back on the road within 2hrs and for a competitive price."
"All round quick and hassle free - just what you want as a customer."
Cons:
"Then got a second opinion at another garage who picked up multiple issues."
"It felt like I was being ripped off."
"Steering wheel had a slight shake on it. But wrote on the sheet no shake."
"Came to formula 1 for an exhaust gasket change... he abandoned the job and said there is nothing they can do for me and sent me on my way!"
"Booked in for four tyres for over a week. Turned up first thing and no tyres."
"Awful service, said to of repaired the car but then had to take it back at least 7 or more times as it was still not right."
"Went for tracking took the same car 3 times. Paid £35cash. Poor quality service."
Pricing and Convenience
Pros:
"Mot is very reasonable."
"price was amazing at least 40quid a tyre cheaper than in-store."
"Got ally tyres from here. I got two for the same price as one that Halfords quoted me."
"Great price's on premium brand tyre's."
"got me best price plus was able to use the split payment deal over 4 payments which was big help."
"Their prices overall are good and they sometimes have deals on during off-peak season."
"Very reasonable pricing."
Cons:
"I'm really angry about my recent experience at the HANLEY-STOKE branch as they damaged my vehicle."
"Bad value for money, Bad service, And a very rude man on the desk."
"The biggest issue was the expensive prices."
"I was shocked to find out how much they charged just to change my tires."
"Couldn’t of been any worse. 380 pound for a service and an alternator belt."
"Booked and paid for MOT and Major Service... total bill £798.00 for back brake disc and pads and a front wheel bearing."
"I had to have a new tyre and the only one they had in stock was £114, I normally pay £65 where I normally go."