Address: 154 Fareham Rd, Gosport, PO13 0AS, United Kingdom
Phone: +441329280000
Rating: 4.2
based on 124 reviews.
Customer Service
Pros:
"Excellent customer service from a young, knowledgeable team."
"Yet again incredible service and so efficient this must be the best garage for repairs and MOT's for miles around."
"Just got my mot done there today and very happy with the service."
"Service is friendly and efficient."
"All of the staff were friendly, their communication about what needed doing was excellent and I thought gave great value for money."
"Really lovely guys who were more than happy to answer all the questions I had."
"Professional, pleasant and friendly service."
Cons:
"Booked in for a set of tires 2 weeks ago turned up and was told I was early then they told me I wasn't booked in at all."
"Unfortunately, I had the worst experience ever... They even tried to blame me that we were actually late for the appointment."
"Can't be trusted to change a light bulb!!"
"Abrasive customer services, not a nice experience, I will not be back."
"If there was an option to give zero stars, I absolutely would... Such a lapse indicates either utter carelessness or incompetence on the part of the mechanics."
"Very poor customer service and rude staff. The guy didn't even apologize and just argued."
"Staff not friendly at all."
Pricing and Value
Pros:
"Price matching service meant I could search for the best price and the local F1 centre matched the price."
"I’m well overdue writing a review for this branch of Formula One. Visited quite a few times and I’ve always been pleased with the price and service."
"Prices remain reasonable."
"I use F1 Auto for new tyres simply because they are the cheapest for brand name performance tyres."
"Tyres were inflated to the manufacturer's spec as well rather than something random so nice attention to detail there."
"I did a lot of research and couldn't get these tyres fitted cheaper anywhere else."
"Excellent team. Very happy with the price."
Cons:
"Miss quoted took time off work booked a week in advance."
"40 minutes to take off 2 wheels is pretty crazy!"
"Got there in the morning to get my tyres changed... but what wasn't fine was waiting an hour and 15 minutes instead of half an hour."
"Ordered 2 Goodyear Eagle F1 Asymmetric 3 at £124.90 each got one Asymmetric 3 and one Asymmetric 5... they are going to change them to a pair of Asymmetric 5 but the Asymmetric 5 is actually cheaper by about £15.00 each."
"Really good for tyres here, but I wouldn’t recommend anything else had a £1000 MOT here including an oil change which ended up leaking from the oil filter housing most likely due to over tightening of the filter a £200 fix at another garage."
"Got a quote for over £400 for discs and pads even though the car passed an MOT 3 weeks ago with no advisories."
"Will not be returning... 1 hour to change 2 tires."
Booking and Scheduling
Pros:
"Called late on Saturday asking for a new exhaust. They booked me in first thing Tuesday and had my car back to me by lunch."
"Phoned up yesterday to get a price on a tyre. Happy with the quote it was booked in for 08:30 the following morning. I arived at 08:25 and was seen at 08:30 ish."
"As always I received excellent service from the friendly team at the Fareham/Gosport store. I used the online booking and payment service which was very easy to do."
"I booked my MOT online and the whole process was very straight forward and simple."
"Went for an MoT before the end of the current certificate and the mechanic took the trouble to check that I really did want it done early. The MoT was then done swiftly and at the scheduled time."
"Brought 2 tyres from an online company with formula 1 to fit, turned up 10 mins before the appointment, car was straight in tyres fitted and back on the road in less than half hour."
"Fantastic customer service. Had to rearrange due to unforeseen circumstances 3 hours Before my service."
Cons:
"When I arrived there was no one at the reception... stood there for a few minutes as if I wasn’t there before he finally acknowledged me."
"Booked tyre replacement on a certain date with an AM option, only to be told they can't fit me in till early afternoon."
"Unfortunately was made to wait an hour and half for a quick job to get tyre changed...."
"Appalling. Two year old 4x4 - going to mainland Europe and as such needed winter tyres fitted. Booked for Sunday just gone, they didn’t bother to tell me they could not do the work until I was in the office waiting at the counter."
"Only downside was time keeping and a delay to them starting the work (maybe 45mins) even though I’d booked in a week before."
"No advance warning or updates on running late only a sorry at the end."
"Poor customer service. Was told they couldn’t see me until 11:30 even though my appointment was 9:30-10:30."