Address: Weldon Rd, Corby, NN17 5UE, United Kingdom
Phone: +441536267107
Rating: 3.7
based on 205 reviews.
Delivery Service
Pros:
"The trucks have cranes (unlike some other suppliers) that can drop the load off over the fence."
"Ordered 3 pallets of wood briquettes for delivery to West Yorkshire via eBay. Blocks were good value (cheapest I could find) and delivery was completed within 2 working days."
"UK Timber managed to deliver to me on the first drop of the day after I had requested."
"Delivery arrived within 7-10days as discussed."
"The delivery driver was very helpful and patient too in getting a lot of timber offloaded where we wanted it on our fairly narrow road."
"The delivery driver was really efficient and was able to put my delivery exactly where I wanted it."
"Great service delivered on time and to the door very handy they come packaged in boxes for easy handling and storage."
Cons:
"Having read another review of their delivery of substandard pick-n-mix sleepers."
"Dreadful.. the website looks great, good prices suck you in to ordering, very high delivery cost."
"20 days has passed 2 weeks ago, chasing the order they informed us items were not in stock and promised to deliver an alternative a week later."
"It was also in such a position that as soon as I cut the straps round the bundle it would have collapsed. It was dangerous."
"We’re still waiting on the sleepers and have had to start a case through PayPal to get a refund."
"Just cancelled our order after being lied to about delivery."
"Very disappointing - avoid."
Customer Service
Pros:
"It was a real pleasure doing business with you and I hope to again one day in the future, and I will continue to recommend you at every possible opportunity I have."
"Very happy with the quality as well."
"The briquettes burn great and are exceptionally good quality and value for money."
"First class service and great customer service from Ian."
"What a very prompt and professional service, which I will definitely use again."
"I am delighted with my purchase from UK Timber the service was efficient and the oak beam will replace the old and and damaged door cill/step in my cottage beautifully."
"All excellent quality and great prices."
Cons:
"No phone calls get answered and fb messages only after iv commented on their page."
"Really frustrating experience."
"Was extremely disappointed in my order of sawn oak. I don't think one of them was straight most if not all unusable to top it I had to wait a month for delivery even though I was quoted 10 days max."
"Very poor service so far. Site claims 10 days delivery (which may be extended during busy periods). We're now 3 weeks after the order was placed without delivery."
"Terrible terrible experience, I ordered through UK Sleepers which is owned by UK Timber 5 maybe 6 weeks ago, despite countless emails, voice messages and attempts to use their live chat system, I haven’t heard a thing about my order."
"No one seems to care about the customer at this company! No one answers the phone or emails."
"Delivery arrived yesterday (10th June), order was placed and monies taken on 8th May. 2 items missing off delivery, no telephone call or email to notify this also no refund for the missing items."
Product Quality
Pros:
"Ordered 3 pallets of wood briquettes for delivery to West Yorkshire via eBay. Blocks were good value (cheapest I could find) and delivery was completed within 2 working days."
"Very happy with the quality as well."
"The briquettes burn great and are exceptionally good quality and value for money."
"I am delighted with my purchase from UK Timber the service was efficient and the oak beam will replace the old and and damaged door cill/step in my cottage beautifully."
"All excellent quality and great prices."
"On the good side then the quality of the sleepers was great for the money."
"Quality was superb, the door well protected by the wrapping."
Cons:
"Having read another review of their delivery of substandard pick-n-mix sleepers."
"It was also in such a position that as soon as I cut the straps round the bundle it would have collapsed. It was dangerous."
"Was extremely disappointed in my order of sawn oak. I don't think one of them was straight most if not all unusable to top it I had to wait a month for delivery even though I was quoted 10 days max."
"I ordered a large crate of firewood logs, but it was more like a crate of kindling. The size of the logs are not consistent, lots of small pieces as shown in the pictures, and a few extremely large pieces."
"93 linear metres of board were unusable due to the material being warped, rotten, damp or heavily knotted."
"25% of the order was totally unusable due to rotten knots and poor machining."
"The quality of the oak timber doesn’t meet what the member of the them explain to me like missing knots; moisture requirements for kiln dried oak (was between 15 and 18 %) most was twisted and two of the timber has holes from Wood Boring Insect which for finishing products it’s not acceptable."