Address: 1 Chapel Ln, Pinner, HA5 1AA, United Kingdom
Phone: +442088667866
Rating: 4.7
based on 211 reviews.
Customer Service
Pros:
"Would definitely recommend for excellent caring customer service and professionalism!"
"Always really fast to respond."
"Kelly at the Pinner Lettings Office was brilliant from the very first contact and right until the tenancy contract was concluded and signed."
"I would like to appreciate all the help extended to me by Joseph Mule and Kelly. They are very professional and helpful."
"I have always received a very quick and helpful response."
"The staff explain the processes well and are very professional and patient which is much appreciated."
"She always came back with an answer when she said, she will."
Cons:
"Once Stefan handed me over to the back office to handle the logistics, things became incredibly stressful."
"The agency charged a higher check in fee than originally formally agreed as per signed contract and had taken 2 month to respond."
"I was arrogantly told that I agreed to the increase, which I had not."
"In our personal view, the e-mail etiquette used by one of the employees at the office is arguably inappropriate for an agent to landlord e-mail communication."
"Most shockingly in the light of the experience as above there has never been a single apology from them."
"Even after 3 days of moving in, noone has bothered to come and explain the various things in the house...getting any little thing done is a struggle with false/vague commitments given."
"The final nail is the appalling customer service when this issue was raised."
Professionalism
Pros:
"Very satisfied with their service, especially many thanks to Kevin Khu who very quickly and professionally helped us to find what we wanted."
"They were able to find me very good tenants and all paper work was carried out seamlessly."
"Received an email communication from the Accounts team...about non receipt of rent from a tenant. Queried the background to this and next morning received a full explanation from Ellie and everything resolved without any fuss."
"We are very pleased with the services provided by Gibbs Gillespie during the renting process of our property."
"Their property visit reports and account statements are always so clear and easy to read."
"Ellie Spencer is brilliant. I don't admire her role of being the one to deliver the bad news of how much a landlord may owe HRMS in taxes but the clarity with which she does it, presenting the figures in a simple understandable manner, is commendable."
"The customer service is absolutely outstanding."
Cons:
"They are an absolute disgrace of a company and will be dumping them the moment my tenant leaves."
"Shockingly poor agent to use if you are a landlord."
"Really poor service if you are a landlord. I've been using them for a number of years and been fairly happy. However I noticed a 2.5% overcharge on my account per month for a 6 month period amounting to roughly 700."
"Extremelly poor....inspte of clearly expressing and detailing a need to move in a day earlier, i was only given false promises of trying to get it done....on the day of movement, i had to wait outside the house for an hour in the rain with my wife and 2 kids."
"We proceed to pursue an answer and finally received a somewhat patronizing response approximately 2 month after we started the process!"
"Plenty of good agents in Pinner, no need to use Gibbs."
"Was reluctant at first due to the awful service I received from Gibbs Sales across the road."
Efficiency
Pros:
"As I work overseas it's re-assuring that maintenance issues are addressed quickly and to a high standard."
"I highly recommend the services of Matthew and his team from the Pinner lettings branch."
"Joe proactively engaged with us and provided very good understanding of the market position at the first place."
"Stuart and Matthew were excellent in helping us find our new home - we were looking for properties in a very small area yet they managed to find us a rental within just weeks of us getting in touch with them."
"Victoria managed to organize the photo sessions, viewings and eventually finding new tenants in less than 10 days!"
"The agency was remarkably quick, efficient in handling every aspect of the process, from arranging viewings to answering my queries promptly."
"We were able to find a home quickly because of him. His effort and dedication to his work is really amazing, organised in every way."
Cons:
"When finishing the contract we encounter a little issue with the landlord who wasn’t much willing to give us back £700- the residual rent, but Ellie Spencer was really helpful and got us back the money."
"They could have done better by arranging a proper handover for the property."
"I encourage all landlords to look at their statements carefully as I am positive that this overcharging is systemic."
"The staff don't read inspection reports nor inform the landlord of issues."
"They could have done better by arranging a proper handover for the property."