Address: 3-5 Duke St, Manchester, M3 4NF, United Kingdom
Phone: +441618392372
Rating: 4.1
based on 120 reviews.
Tenant Experience
Pros:
"Any issues were rectified quickly, leaving the tenancy early was easy and fair and we didn’t have to fight for our deposit back."
"One aspect that truly stands out is their fair and balanced approach to rent rates, ensuring a mutually beneficial arrangement for both tenants and landlords."
"Any queries I have had or the odd maintenance issue have always been dealt with very well and in a quick manner."
"Brilliant clean accommodation, maintained throughout our contract by the amazing team getting any issues that did arise sorted quickly and efficiently."
"Fantastic agency, very hard working team and you can definitely trust them that everything is done right."
"I am completely satisfied with We Let Properties. They never let me down and follow things up as fast as they can."
"Overall a great apartment with a lettings agent that was there to service my needs very quickly if anything were to arise."
Cons:
"Really disappointed with the way we were treated as tenants."
"During the tenancy she was hard to contact, surly with her responses and seemingly out to hold onto as much of your deposit as possible without good reason."
"I would avoid this company at all costs, by far the worst letting agents I have used in the 10 years I have been renting in Manchester."
"The boiler didn’t work from the day we moved in."
"Unresponsive and unprofessional when issue was raised - I had to dispute with deposit protection who ruled in my favour."
"The worst letting agent I have ever dealt with - AVOID LIKE THE PLAGUE!"
"Travelled from Halifax to Manchester only to be shown around squalor."
Professionalism and Responsiveness
Pros:
"We Let Properties has consistently demonstrated a high level of professionalism and efficiency in managing my apartment."
"Staff are very knowledgeable, professional and friendly."
"So far I have worked with their team members including Wayne, Maaria, Katie, Tracy and Samuel and they are really efficient and responsive."
"Their professionalism, attention to detail, and commitment to ensuring a positive renting experience is worthy of note."
"I highly recommend this agent. Very professional, polite and responsive. Excellent service, got my deposit back after a very comprehensive checklist was sent to me."
"Everyone at WeLetProperties that we have spoken to over the years have always been so helpful, have great knowledge."
"Wayne and the team has consistently demonstrated excellent communication skills, professional demeanor, promptly addressing any queries or concerns I've had."
Cons:
"Beware, Beware, Beware!!!! A disgraceful, unprofessional, incompetent poor excuse for an agency."
"Said they would send me confirmation email after booking a viewing never sent one so I didn’t know I had a viewing."
"I called to book a viewing for one property this morning during my break and your employee was unnecessarily rude."
"Alicia feels that mocking and having a highly sarcastic unprofessional tone is an acceptable way to speak to a customer."
"There’s no communication between the agency and the landlord."
"Each and everything has to be chased, reviewed, called, mailed to them, nothing gets done on time."
"Unhelpful team that act as a useless intermediary between tenants and landlords."
Deposit and Financial Issues
Pros:
"Deposit returned super quickly too compared to other agents."
"Luckily DPS found in my favour and returned my FULL deposit (justice after 8 weeks of moving out!)."
"I went on a dispute with them and the DPS and I won the dispute!!!"
"Thank you We Let Properties for the pleasure over 1 year in the apartment."
"Just wanted to say a huge thank you for all the work you have put in to renting my first rental property."
"It was an absolute delight using WeLetProperties for finding our new home in Manchester."
"So happy with all the help we received in securing an apartment from Wayne at we letproperties, they offer a really supportive, informal service which helps immensely considering how competitive the market is in Manchester."
Cons:
"I am very disappointed after a mostly happy stay."
"I would be happy if I could give them a negative star... it is going to be a month still no movements from their side to give us our deposit back."
"We just left one of their properties, and have seen that they have made deductions in the deposit for the most unreasonable reasons ie. replacing light bulbs."
"When we rented a house through them, heating stopped working couple of times in winter and it took them weeks to arrange for a repair!"
"A very unprofessional lettings Agency that kept a large chunk of my deposit without providing transparency on why."
"They decided to take 190 pounds for cleaning costs and mould despite us hiring our own professional cleaner to clean the property before leaving."
"Not only that, but when we ended the tenancy they tried to take a large proportion of our deposit without the justification for it."