Ben Rose Estate Agents Reviews Summary

Efficiency in Property Sales

Pros:

• "I was pleasantly surprised how quickly and efficiently the sale of my property was achieved through Ben Rose Estate Agents."
• "Ben Rose worked dilligently to market our property and were very successful in getting multiple viewings and ultimately an acceptable offer for the sale."
• "The last time we moved was 40 years ago when things seemed a lot simpler. They kept in touch throughout, got us lots of viewings and got us a sale within 14 days."
• "Ben Rose acted as the agents when selling my late Aunty's property. We were lucky in that it sold within 2 weeks of going on the market, and completed in 3 months."
• "Great service from these guys. Photos looked great. Had a plethora of viewers very quickly and got a great price I was more than happy to accept after the first day."
• "All the staff at Ben Rose have been extremely helpful from beginning to end with our recent house move. We sold within a month despite a difficult period over Christmas."
• "The whole team at Ben Rose pulled out all the stops during the sale of my late mothers bungalow. Pictures taken on Wednesday, sale went live on Thursday, board went up on Friday, 7 viewings on Saturday and 3 good offers made on Monday."
• "Ben Rose sold our house in less than twenty one days, the sale price was more than we expected and we had many viewings."

Cons:

• "Terrible service and experience ! Made an Offer on a house, I later found the vendor to be a personal friend of Ben. Spent and wasted £500 on a survey that resulted in the property being significantly down valued by 10k."
• "We had one viewing, and 2 no shows in 5 months, they hardly ever contacted us, apart from a few one word emails."
• "Recently sold a property via Ben Rose, great photos, brochure and adverts from a pre-sales perspective, however substandard customer service and communication once an offer has been accepted."
• "If i could give 0 stars, I would. Attempted to get a viewing 4 times over the course of a week to absolutely no avail."
• "I called to view a property in Thornfield. The lady said we have an offer that is being considered. So you cant view."
• "Really disappointed with Ben Rose very poor communication customer sevice is poor at best ! Complain and get told they are the best they sell the most houses ???"
• "I was sadly disappointed with the customer service I received with the sale of my property. Communication was poor! I had do a lot of chasing."
• "No ownership of the property by an individual agent – regularly calling them for updates, and you speak to a different person each time, who doesn’t know details of the property, with poor communication at times."

Customer Service and Support

Pros:

• "Ben Rose did a great job helping me through a very stressful process. The staff are very helpful and we got the property sold quickly."
• "Any member of their team was able to seamlessly pick up the progress of marketing and sale up to completion whenever I contacted them."
• "Ben Rose are exceptional in their dedication and determination to achieve a successful sale in unusual and difficult circumstances."
• "The team in the office at Chorley are dedicated, hardworking and absolutely go the extra mile for their customers."
• "Ben Rose...... The only place to go if you want the best experience buying or selling a property!"
• "Ben Rose offer a fantastic customer orientated service from start to finish. They have superb expertise in every area."
• "I cannot thank Tammy and the team at Ben Rose enough for everything they did during the purchase of my property."
• "The whole team at Ben Rose pulled out all the stops during the sale of my late mothers bungalow. Terrific!! Very much under promised and over delivered."

Cons:

• "The photos were superb and they sold our house really quickly. My only issue was that there was a lack of contact from the Chorley office after the property had been sold and was going through."
• "ABYSMAL LETTING AGENTS. In short, they were extremely poor in practically every respect and were so bad that I complained and escalated it to the property ombudsman for adjudication."
• "I was conned over their fee. The valuer told me that I would pay £1000.00 plus vat and on the contract it says £1200.00."
• "Terrible service , do not ring you with updates you have to do the chasing yourself , I wasn't informed when my original buyer had backed out."
• "This agency are unbelievable. I was going to ask them for a valuation but the local rumours are flying they tried to take £300 off a 90 year old woman for withdrawing."
• "I’ve recently sold and bought with Ben Rose and if it wasn’t for the professionalism and hard work from Tammy the branch manager the property I purchased would of fallen though."
• "We felt that BR actively worked against our interests despite the fact our own property was listed with them."
• "We recently sold out property with Ben Rose and cannot thank them enough in all the help they gave us throughout."