Address: Fir Covert Rd, Taverham, Norwich NR8 6HT, United Kingdom
Phone: +441603867330
Rating: 4.7
based on 208 reviews.
Quality of Veterinary Care
Pros:
"They gave me the correct advice and diagnosis of a slipped disc."
"The best vets around! Saved the life of my westie Stanley, when they promptly diagnosed a life-threatening portosystemic liver shunt and arranged fast referral to a specialist unit."
"Absolutely excellent can't thank them enough, we took our parson terrier there late on a Sunday evening and he wasn't well at all, Lucas the vet who saw him was brilliant they kept him in for three days stabilised him and he is now home doing well improving all the time."
"The vet I saw provided an extremely thorough examination and really knew what he was talking about, taking time to explain everything properly."
"They had him straight in and saved his life."
"Exceptional out of hours care with a fully operational team for my very sick dog."
"Daniel the vet I saw to be very informative and he answered all my queries and concerns."
Cons:
"Final straw was our last visit for our 14 year old cat costing X amount that left us both thinking what on earth have we just spent that money for?"
"I just don’t feel the prices are justified."
"Turns out three weeks later she was actually looking at the wrong leg even though we questioned this at the time."
"Avoid the night vet. Two incredibly traumatic experiences with the night vet for both me and my dog."
"Really rude staff but more worrying vets who are miss diagnosing, missing conditions, and left a 13yr old dog with no dressing for an open wound."
"The last time I visited with my dog the vet was quite incompetent in my opinion."
"Really disappointed with the care of my cat who was treated after hours for lameness."
Customer Service
Pros:
"All kept extremely Covid secure, we were greeted by Tracy on the door who was ready to check us in."
"I have been with Roger and this practice since 1988...I have found nothing but kindness and professionalism through all the good times and bad."
"The whole team were amazing, saw us quickly at short notice and everyone from reception to vet were exceptional."
"The reception staff are friendly and make time for you."
"I have found all the staff whether Vet, Veterinary Nurse or Receptionist to be pleasant understanding and empathic."
"Polite staff, welcoming environment."
"The staff are friendly, helpful and compassionate."
Cons:
"The receptionist said glibly 'Now for the worst bit… the bill!' We found this comment extremely inappropriate."
"Made her feel as if she was thieving for the health care and made her wait till payment went through."
"Beware any vets (veterinarian nurse) that starts with 'do you have insurance'."
"The calls were particularly frustrating."
"Today was my first visit here with my newly rescued cat and unfortunately did not feel welcomed by the person on the door."
"No help in letting us know how we can claim on the insurance, spoke to receptionist who was so blunt and unhelpful."
"I called on the Saturday, desperate for an appointment to a vet. I was told that nothing was available."
Value for Money
Pros:
"We were happy with the cost and the tests were performed. We were extremely happy with the whole experience."
"It was £234 but was worth the cost."
"Going to the vet can be very expensive but I've always found the vets very conscious of that and keen to find other solutions."
"I have 2 dogs and because I had a bad experience with my previous vets I decided to change Taverham vets came recommended and although its 20 miles from where we live we decided to give them a go starting with the dogs booster jabs and we found them excellent efficient caring and reasonably priced."
"Overall an amazing service, delighted with every aspect of my experience from the moment I made the booking to attending the surgery. Extremely good value for money too."
"They listen to any concerns and know what's best for my dog. There prices are very reasonable to."
"The pet plan is well worth it - free checks, flea treatments and nail trims includes, alongside boosters."
Cons:
"Out of hours service for me and my dog. Bloody expensive @ £150+vat for the consultation + prebiotic paste and painkillers on top."
"The vet is ok but service not that good… paid £300 for non necessary vaccination."
"I dont rate this vet at all my puppy broke its leg 1week later the pins popped through his knee my vets wasn't open so had to use this one out of hours they just put a bandage on it no pain relief."
"Out of hours costs can be steep."
"At first a little shocked for a £1200 bill for one night."
"So for an overnight stay of 9 hrs it cost us over £600 not impressed at all. What a rip off."
"i know there are restrictions but on the door it says 1 person per pet. i was not allowed in. also i nearly had to sell a kidney just for the consultation alone."
Operational Efficiency
Pros:
"Rang in at 8.45 am and was given an appointment for 9.50 (very impressive)."
"Alice the vet was effective, my cat had bloods taken with minimal fuss and the results within the hour."
"With in 20 mins a lovely vet had taken the time to watch the video & Danielle called us back with his advice."
"Following her Lap Spay the operation trauma was minimal and my little Cockapoo recovered quickly."
"My dog was seen, fully checked over, and given medication."
"The car parking is plentiful and facility clean and fresh."
"The staff are amazing, friendly and very helpful."