Keywest Estate Agents | Leicester Reviews Summary

Customer Service

Pros:

• "Shannon helped attend to a roof issue – she has been professional throughout, very helpful and responsive, going above and beyond in responding to my need."
• "Anthony Bridges was a fantastic help and has actually been the most productive, efficient and helpful staff member that keeps to his word and gets things sorted straight away."
• "Throughout our dealings she has always been very helpful, knowledgeable and gone beyond what I expected to assist me and get the job done."
• "Tony helped me with the purchase of my first ever home last year. He was extremely helpful."
• "I was very happy with the service provided by @Rishi when I went for a viewing."
• "Very professional and helpful team."
• "I am just waiting for completion Iam sure they will help with that too."

Cons:

• "If I was to make a general suggestion for improvement, I would say that responses to emails could be improved."
• "They don't care, they literally give no fs about the tenants."
• "There seems to be no accountability, and no compassion for the fact that we are unable to heat our home, shower or wash our clothes."
• "Keywest at any point, failed to show any care or concern to any of the tenants for the duration of the contract."
• "When contacting Key West to find information out about the predicament they have been far adequate, very vague replies (if any reply at all)."
• "Their management are immoral liars that cannot be trusted."
• "The replies were incredibly slow and very vague."

Maintenance and Repairs

Pros:

• "Rented with Keywest for a while now, recently had some issues that were resolved really quickly."
• "Shannon has been looking after my pent house at 177 Burgess House and has always been proactive in dealing with the maintenance issues."
• "The response time for repairs/replacements was also good."
• "In all cases, Keywest contacted the landlord promptly and arranged for repairs with speed and all jobs were completed well."
• "They resolved all the issues during Contract time."
• "During the year the workers they sent out to the property were extremely amicable and did a fine job."
• "She has instructed trades people to clear, clean and paint the property and is eager to get new tenants in a.s.a.p."

Cons:

• "Our oven broke after one month of moving in and it took them over two months to finally replace it."
• "Once we'd moved in, the shower in the house didn't work. It took three weeks and several calls to get it fixed."
• "Noticing mold growing in the bathroom, we called Keywest to organize a mold removal service. 4 calls and 2 months later, someone comes round, paints over it, and the mold grows back."
• "We finally asked yesterday can we please have some electrical heaters - we can’t afford to all buy one and are desperate at this point."
• "The mess the contractor left was incredible & when they moved out, they were charged for clearing the house and a deep clean."
• "We were without a dishwasher for over 2 months as they kept delaying the repair."
• "Due to lack of communication on the side of Keywest and their employees my housemates and I have been trapped in a house with no heating or hot water."

Professionalism

Pros:

• "Bruce was outstanding with his professionalism paying attention to detail where others have not."
• "We had confidence that Keywest were acting for us to achieve the best possible outcome."
• "We would highly recommend the services of Preena Kotecha keywest Estate Agent, I can not rate Preena highly enough - she was friendly, efficient and kept us informed throughout the whole process."
• "Great communication from the team especially from Asim."
• "I would definitely recommend them and use them again."
• "Whenever I have dealt with any of the team they have always been knowledgeable, professional and friendly."
• "Communication was professional, regular and a pleasure and they were always available throughout the process."

Cons:

• "Most unprofessional Agency I have come across."
• "This company is not only is a shambles but the staff are rude, patronizing and lazy."
• "The staff were not great - it seems to stem from a lack of communication between their two offices."
• "The lettings negotiator Sara was aggressive and very immature through all communications."
• "Other members of staff were equally offhand and disregarded most communications."
• "Staff members sat on their phones scrolling and texting whilst taking calls and talking to customers just all in all not paying attention or listening to customers and an awful service."
• "The staff turnover was high so it was hard to get consistent communication with anyone."