Your Move Estate Agents Leicester Reviews Summary

Staff Performance

Pros:

• "Katie Hill from the Leicester branch was very professional and thorough with her valuation of our property."
• "Josh was amazing!! Fantastic support start to finish, sold my house in record time and was in touch with me all the way."
• "Faheem showed great customer service as he worked between us and the owner to keep us as happy tenants."
• "So Far so good, have dealt with Associate Director David Tomlinson, who has proved to be efficient helpful and informative."
• "I would definitely recommend Lewis to anyone interested in letting the property in Leicester."
• "Very pleased with young lady Katie Hill very pleasant and knowledgeable, told me all I need to know."
• "Lewis and the team at Your Move have got two of my properties rented out at very competitive rates."

Cons:

• "Certain workers there e.g. Kit I have found to be most disrespectful on the phone."
• "Very laid back branch with no organisation. I cannot believe people trust such individuals with their properties."
• "Neither professional nor Honest."
• "They also changed forms AFTER I had signed them."
• "Also walked in but told us to call. Waited for one week and found out the property is listing as SSTC now. Disappointing customer service."
• "Could not get my reference checks in time and expected me to chase them up after paying £270."
• "A very disorganised branch! They had all of my details on system but failed to call me back on a number of different occasions."

Communication

Pros:

• "We were kept informed about each phase of this process: when the advert came alive, perspective tenants’ viewings, when and by whom the deposit was paid."
• "Hi, I’d like to take some time to say Thank you to Abi, from the Leicester branch. From the moment Abi took over she has been excellent in communicating with us."
• "He always answered any queries quickly and kept us up to date."
• "Very polite and friendly staff kept me well informed with the sale of the house."
• "They responded to all of my (many) queries, and always responded within a timely manner."
• "I've been kept up to date with every aspect of the sale, and anytime I've had a query they have got back to me without delay."
• "There was constant communication and felt very involved in the entire process."

Cons:

• "Put offer down one week ago but no updates from them at all. Called for 5 times but apparently no one was available."
• "Any other agency around Leicestershire will MUCH better."
• "Seriously the worst company I ever seen. Would gave minus stars if I could. Avoid this company."
• "Worst estate agents I've visited. The Asian lady with the blue eyes was totally ignorant and arrogant."
• "I had to keep calling them, only now to find out the property is under offer. Very unhappy. I do not recommend!"
• "Worst estate agent I have ever worked with. They lie and will cheat you out of your money."
• "If you thinking about move from one to another flat/house please avoid this place. This is the worst letting agency I've ever seen or hear about."

Professionalism and Helpfulness

Pros:

• "Great service from the staff at this branch. Very helpful and know what they are talking about when explaining property details."
• "The best agency in the whole UK in terms of rental and property sales in the whole UK and its very efficient and helpful staff."
• "Professional and efficient service, especially from David and Faheem."
• "Really helpful and friendly bunch at YourMove."
• "Very helpful staff in the Leicester city centre office, cannot fault the service they provide and would recommend them without hesitation."
• "Excellent, professional, efficient and friendly service provided every single time by Faheem at Your move."
• "Very helpful and knowledgeable staff headed by a great manager. Would use again if the circumstances arise."