haart Estate And Lettings Agents Leicester Reviews Summary

Customer Service

Pros:

• "Megan from Haart Estate Agents in Leicester blew me away. Her passion and customer service was 100/10."
• "She arrived at the house full of enthusiasm, very knowledgeable about the area and gave us all the advice we needed."
• "I highly recommend Haart above other estate agencies. You know what services they provide, they go above and beyond."
• "The whole team at Leicester have been absolutely fantastic, they sold my house for a really good price after the open house event and exceeded my expectations."
• "Very much recommended! Gurveer Jagpal from Haart Property Management from Leicester Office been dealing with my application and getting the my deposit back."
• "I am thankful for the service and the help in transitioning into my own place as this felt slightly daunting at first but has all come together in the best possible way."
• "I've always received excellent customer care from Haart."

Cons:

• "Everyone should avoid them."
• "I asked for viewings on 8 properties and within the timespan of 2- 3 months, they were able to organise only one."
• "Then with the views… it was just a disaster. Incredibly poor organised and the sales agent didn’t turn up in 2 occasions."
• "They let out uninhabitable houses, dirty rotten floors that will collapse if walked on, toilet not Plummed in."
• "Do not recommend."
• "Our point of contact continuously changed throughout our tenancy."
• "After renting with this company for 8.5 years...the service I received when leaving my property was terrible."

Communication

Pros:

• "She kept me informed about our house purchase from start to finish."
• "She replied to emails and calls promptly and kept me updated with news from elsewhere in the chain."
• "Coco, Phil and Kayleigh were super efficient and great at communicating throughout which made the process super easy."
• "She always replied quickly to our emails and called back to keep us up-to-date."
• "Thank you Rosie at Haarts. Our early contact with Rosie at Haarts has been exceptional and we appreciate the clear and concise communication."
• "She kept me informed every step of the way, and her dedication exceeded my expectations."
• "He also communicated well and is me aware of everything that was happening."

Cons:

• "I had high hopes for Haart, they appeared professional when asking for our business. However Stephen was very hard to get hold of."
• "Letting poor quality properties any issues very slow to react We left with broken main door and heaters for days and door took weeks to fix manager will never answer your calls and you are let down be careful with your deposit they will deduct money even though it's not your fault."
• "Every time we contact them they knew less than us on the progress."
• "After sending lots of email and ph calls still no replies from their side."
• "The branch was occasionally difficult to get hold of, and I'd often get through to the concierge team instead of the branch directly."
• "From very poor to no communication between Haarts Leicester and us in regards of the sale of our house."
• "Very disappointing, set up multiple viewings and turned up 10 mins early only, no one showed up."

Professionalism

Pros:

• "Her professionalism and personability are remarkable assets to the business."
• "Would recommend Antony Kler, he is a professional who knows what he's doing, and really helped me out."
• "Charlotte carried out the appraisal of my cousin’s property. She was friendly, knowledgeable and very professional."
• "They both work in a professional manor and have a good knowledge off the business."
• "Professional and friendly staff helped support me in trying to find a property that suited my needs perfectly!"
• "Aman Kaur was great from the beginning and was spot on with valuation and setting up open days for the property I was selling."
• "Antony was exceptional in assisting me with my property."

Cons:

• "Highly unprofessional company, unfortunately my full review has far too many characters to post here but has been sent to area directors."
• "Really unprofessional and incompetent at their job, coupled with a master skill in lying to cover up their inadequacies."
• "One of the worst agency ever."
• "Lynna proctor was the property manager and very unprofessional employee ever."
• "This agency frankly only care about letting houses and not the actual condition of the house."
• "Worst agency ever, such a waste of time! Every time you call the branch you get told someone will call you back but you never do."
• "If you are a landlord I would stay well clear of this operational mess that is called haarts letting agents."