"Unbelievable customer service today! Above and beyond sourcing the tyre when we were on route to our holiday after a flat on the motorway for a special order tyre."
"Staff are a pleasure to deal with & helpful, thank you to Calum for assistance today."
"Really friendly team, always work so quickly!"
"The girls on reception, including a little helper that day were lovely and made me and my mum a hot drink."
"The staff on the phone and their tyre fitter were friendly, polite and professional."
"The staff were very knowledgeable and friendly and helped me in booking a time slot."
"I was greeted by the lovely Jodie, such a lovely girl with a sunny, chatty enthusiastic personality, she couldn’t be more helpful."
Cons:
"At that point another lady that works there looked at me and said with some real attitude, 'I'll deal with this!'."
"from this experience I'll never entertain them again"
"Worst place ever.. lack of communication between booking in office and mechanics."
"Customer service is disgraceful."
"Its very disappointing that TN are no longer a trust worthy firm."
"Not one person even apologised for their mistakes!"
"when you try to explain your point of view he becomes aggressive and rude"
Waiting Area
Pros:
"The waiting area is such a nice environment and there was a cool play area to keep my son entertained."
"The waiting room and coffee is a bonus."
"The lounge was comfortable and refreshments available."
"Reception area was splendid. Did mind waitin in there."
"Reception area is immaculate and comfortable."
"The waiting room is well air conditioned and clean, there is also a cafe where you can purchase refreshments."
"Very good customer waiting area with cool and warm complimentary drinks and very clean wc facilities."
Cons:
"No coffee/tea offered, some other customers said they asked for a coffee 2h ago, and didn't get one - shocking."
"that bit was under refurbishment, I didn't know if free drinks were available but I never had one"
"Got here at 2pm and had to cancel my 2 last jobs as I was still sitting there at 4pm"
"The wait was a bit long but the lounge was comfortable and refreshments available."
"Only downside was parking is a bit of an issue, both before and after (couldn’t find my car!)."
"I’ve used them twice and they’ve kept me waiting for around an hour and half both times without any kind of communication or explanation."
"When you actually want to see the mechanic... you will get told off and send to waiting room."
Pricing
Pros:
"My car was ready to drive away within 20 minutes, with a bill of under £30."
"The young gentleman who served me managed to do a repair, saving me around £250."
"Needed an emergency MOT was able to book and have it all done on the same day for a reasonable price."
"Quoted over £600 to get the work done with Ford, got it done for half the price with TN and in the same day!"
"reasonable price"
"Prices are very reasonable and the waiting/reception area is really nice too."
"Sustained a puncture on my journey north all it took was a call and my car had a brand new tyre put on at a very reasonable price all whilst I waited."