McDonald's Reviews Summary

Service

Pros:

• "Our food was ready sooner than expected."
• "Order was quickly processed."
• "Food was ordered and came within 1 minute. It was hot and the chips were good."
• "Fast friendly clean service."
• "Service is also good. Fairly clean."
• "Staff were cleaning tables regularly."
• "Staff did great work tho."

Cons:

• "Your staff need to learn some manners and customer service skills."
• "Never order uber with them as they are not that helpful."
• "Service very poor and slow."
• "The staff and manager were very rude and non cooperative."
• "Staff look lazy and unwilling to serve."
• "Absolutely disgusting, manager 'Rosemary' will not look at you if you have a complaint."
• "Really slow service and would only recommend if needed when others are closed."

Cleanliness

Pros:

• "Very clean place, great staff and there is also a lift for disability access to the lower floor."
• "It was clean and toilets were clean as well."
• "The place was immaculately clean and tidy."
• "To my surprise this Mc Donalds was actually pretty clean and not too noisy."
• "Service staff is polite, toilet is very clean compare to many other macdonalds I've been."
• "This particular branch of McDonald's on high Street Kensington is one of the cleanest ive ever been too!"
• "It was clean and there was lots of space for sitting."

Cons:

• "Fries was soggy though which is below normal macdonalds standard."
• "Toilets were in a disgusting condition."
• "The rest room was not as expected. The toilet was blocked and useless."
• "The bins were overflowing and there was waste food and used napkins on the floor."
• "At high Street Kensington branch, seats are dirty."
• "Standard of cleanliness is disappointingly low, particularly seating areas on ground floor."
• "Kensington McDonald's has deteriorated, people using it to sleep, dirty tables and chairs."

Accessibility

Pros:

• "Toilets open as default!"
• "There is a nice downstairs seating section, which has a touch screen ordering point."
• "The store is accessible at street level and there is a mini lift inside on the right to allow wheelchair users to access the raised ground floor."
• "There is also a lift for disability access to the lower floor."
• "Also close to the tube station Ken high street."
• "Wifi downstairs works superb."
• "Locate conveniently on High Street Kensington."

Cons:

• "Understaffed and inaccessible."
• "This is only accessible via a flight of stairs."
• "For families with a pushchair you won't get it downstairs."
• "The regular toilets were closed as the lower floor was closed. No water to wash hands in the only toilet."
• "The standard toilets downstairs where unaccessible, as she shut the stairs with the cones."
• "The bar stool table aren't suitable for disabled esp people with crutches etc."
• "It's not nice to see this is a security asleep on bend down on the table."

Food Quality

Pros:

• "I found all the food I wanted and it was hot and fresh."
• "We took the Grande big Mac. Tasted the same as the small but just much, much bigger, had chunk of cheese and more sauce in it."
• "The food quality was way better than the one near the V&A museum and even though there was a lot of people, it wasn't so noisy which I was happy about."
• "I love eating at McDonald’s coz it is a fun place to hang with my friends and eat yummy food after school or even on a weekend."
• "The food itself is undistinguished but fresh and very cheap."
• "Food comes out pretty quick."
• "Smiley service."

Cons:

• "How can you burn a Double Cheeseburger."
• "Chicken selects were hard enough that they would work as speed bumps."
• "Burgers are prepared too quick to make them proper burgers."
• "Breakfast buns hard as if been re-heated."
• "The meat was dry like it had been grilled ages ago."
• "The McNuggets were dry and not very tasty."
• "My Quarter Pounder tasted like cardboard."