Address: Sutherland House, 5-6 Argyll St, London W1F 7TE, United Kingdom
Phone: +442074343407
Rating: 4.4
based on 438 reviews.
Food Quality
Pros:
"Absolutely amazing food. Best burger I've had in absolutely years."
"The bacon was crispy, the burger was juicy, the fried onions were on point."
"Amazing burger with thin fried beef patty that is so yummy."
"Freshy and tasty burger, the meat itself surprised me the most, very high quality!"
"The food was delicious, nothing to fancy it was just really well made."
"Food quality is one of the best."
"The burgers are such good quality."
Cons:
"The food was greasy and fatty."
"The burger was a sad looking offering, being over cooked, dry and quite tasteless."
"Burger was really bland. I've had 5 guys before and it was tastier."
"The fries are disgusting."
"The beef burger is good, fries are normal...and the milkshake was a total disappointment."
"Tasteless burger and soggy bread."
"The burger for me was a disaster."
Service
Pros:
"The staff were very quick to take the order."
"Amazing service and friendly staff."
"Service is great with friendly staff."
"The staff is friendly, patient and super efficient."
"Quick, efficient and friendly service."
"The staff always full of energy and polite!"
"The staff were all so very polite."
Cons:
"It was quite late but service was non existent... Couldn't be bothered kind of feel."
"The staff seemed overwhelmed, and the whole process felt disorganized and inefficient."
"Eventually after 25 minutes I called an official looking member of staff over and pointed out I had been waiting for 25 minutes."
"Ordered food and had to wait ages for my shake."
"We then waited and waited."
"But the staff was overwelmed in the kitchen."
"At no stage was an apology or compensation offered."
Price
Pros:
"You will get a good burger in a casual environment for reasonable price."
"The food is excellent at a highly reasonable price."
"Food has really good pricing, free toppings for any burger and fries come in good portions for a good price."
"The service is just great, and the prices are quite reasonable for the quality you are paying for."
"£5.50 a fair price for a superb drink."
"The burger is quite juicy and the price is great."
"Not the cheapest but you can taste the quality and it actually satisfies you."
Cons:
"Shocking price and I can't justify the price but still very very nice."
"The prices were quite steep, especially when you consider that it is a fast food joint."
"Small bottle of water 3 pounds!! This should be ilegal."
"Very expensive and not much better than Burgerking."
"I find they are too pricey as they cost about the same as a normal dining experience, yet you will be eating a messy burger with no cutlery."
"It's a little pricey to be fast food."
"Price are ridiculous, two cheeseburgers with bacon, two fries, and two drinks 33 quid."
Ambiance & Cleanliness
Pros:
"Clean toilets and comfortable tables."
"The place is always fully staffed, there are toilet facilities, and plenty of seating."
"This is still my favorite 5 Guys in London. 2 levels with plenty of seating and drink machines on both levels."
"Lovely atmosphere and lots of smiling employees make it a very pleasant place to go."
"The vibrant atmosphere adds to the enjoyment."
"The venue was nice. A clean and well presented environment."
"Large seating area downstairs. Spotless toilets and friendly staff."
Cons:
"This one in central London is located in a very busy area. Long waiting, busy queues and full of people standing everywhere."
"It was also very noisy."
"The dining area was quite dirty, and the tables were not adequately cleaned."
"As with all 5 guys I've been in the toilets are disgusting and it tarnishes the whole experience they smell, are littered with rubbish and often have out of use facilities signs up."
"The men's bathroom did not have a good hygienic appearance and was too smelly."
"The restaurant is not clean although there's numerous of cleaning staff working."
"No toilet paper in several stalls, dirty tables and trash laying around."