KFC London - Leicester Square Reviews Summary

Service and Staff Efficiency

Pros:

• "The service was quick even if very busy."
• "Food was your standard KFC."
• "Staff were efficient."
• "The employees were all very Kind and extraordinary, I felt treated very well."

Cons:

• "The service is very slow and the place was dirty."
• "This branch is always very busy but always understaffed."
• "The service was very slow, the machine couldn’t print the receipt so we needed to take a picture of our order number."
• "Service was slow but understand this happens with new staff."
• "Have never been in a KFC with a team more rude than this one."
• "The service people do not even deliver the things ordered by them."
• "The service was really slow and waiters were confused."
• "It took forever for our order to come out, when it did the burger was missing."

Cleanliness and Maintenance

Pros:

• "Cleanliness is good as tables/standing areas are cleared promptly, and the toilets are reasonable considering the frequency of use noted each time."

Cons:

• "Tables were not clean and the bins were full."
• "The restaurant is messy, bins are always overflowing due to the branch being understaffed."
• "Toilet smells very bad."
• "The upstairs was disgusting."
• "The place is so so dirty I haven't expect in that area."
• "It was painful being in this KFC branch, it took forever for our order to come out, when it did the burger was missing."

Food Quality and Taste

Pros:

• "The food was good average KFC food."
• "Food was your standard KFC. Staff were efficient."
• "Food was fast and really good nothing to complain."

Cons:

• "Food was not tasty at all."
• "The chicken fillet burger was very dry and cold."
• "I don't like the food in this place."
• "The food is so so extremely salted not at all how KFC should be not even close."
• "The food was usual KFC, the biggest issue was the rubbish."
• "Food is of low quality and the service was very horrible and less professional."
• "The food was warm and delicious. The staff was very helpful and nice."

Customer Service and Staff Attitude

Pros:

• "Staff are friendly enough despite being overworked!"
• "The staff and security dealt very well with some 'undesirables' who definitely wanted a rumble."
• "KFC is a big fast food chain so I don’t have to introduce it or anything. Food Was fast and really good nothing to complain."

Cons:

• "Lady manager's attitude should be changed and teach her how to handle the customers respectively & politely."
• "The girl (probably Indian) annoyed, took the cards off the table and with her hand threw the crumbs on the floor."
• "The service attitude needs a lot of room for improvement!"
• "The staff was very helpful and nice. However, the toilets were a nightmare. Extremely dirty, stinking and blocked."
• "Rude manager! Unbelievable customer service."