Steer Farnborough Reviews Summary

Customer Service

Pros:

• "The team at Rainbow have been nothing short of exceptional."
• "Wonderful experience throughout. Great communication and went out of their way to accommodate me."
• "Excellent communication through the entire process."
• "Superb customer service from Nathan and Josh - thanks guys!"
• "Always polite and helpful on the phone, kept well informed of progress."
• "Fabulous customer service from start to end. The epitome of how it should be... everywhere!"
• "Really outstanding level of politeness."

Cons:

• "Stay away from this company, even if your insurance company try to make you use them, insist on another one, anyone else!!!"
• "They're less than helpful on the phone and I had to chase them multiple times for updates."
• "They have not kept in touch with me at all, I had to ring them all the time and they could never provide me with enough updates about the car."
• "Do not use this company."
• "Awful company, awful service! ...they eventually took 3 weeks to repair my car."
• "Ridiculous company - they ask £25 to quote for a repair for a car that is in front of their door if you’re a private!"
• "Not impressed. I think that they are only interested in large insurance jobs, not minor repairs."

Quality of Work

Pros:

• "A beautiful job done on top of that, the car is looking amazing!"
• "The quality of work was excellent."
• "These guys are superb workmanship 100%."
• "The repairs have been performed to a high standard and there is no evidence of any damage having been done to the bumper."
• "Impressed with how these guys fixed my car. It took a little longer than expected but there was a high quality finish to their work."
• "Superb paint job on a metallic vehicle, where you cannot detect any difference or discoloration from original paint."
• "The repair itself was first class, leaving no sign of damage ever having taken place."

Cons:

• "The driver seat was absolutely disgusting and dirty when I got my car back."
• "Car was meant to be in for 4 days but ended up being longer as it did not pass their QC first time and needed to be redone."
• "I found a mark on the bonnet."
• "Straight away had issues which is basic MOT failures, and not done proper pre inspection and not admitting it."
• "When I came to pick up my vehicle after 2 weeks they had repaired 1 scratch out of 6 or 7."
• "After having my car for over 3 weeks, it was returned with a leak around one of the rear lights."
• "Unimpressed. Had to return car for remedial work - they had left some bolts out."

Timeliness

Pros:

• "Communication is very good and returned my car before the estimated time."
• "They had my car back to me a week earlier than their expected completion time."
• "The work was actually completed ahead of schedule."
• "They completed the work well ahead of schedule and the vehicle was returned looking neat and tidy and the actual repair was invisible!"
• "Car was delivered back on time, and looks as new, paint perfectly matched and whole car cleaned."

Cons:

• "The one issue was the delay awaiting spare parts."
• "Informed me it would be finished on a friday, and didnt get it back until 10 days after their original timescale."
• "Twice they failed to collect it with no explanation."
• "Looked a good option for my car repair initially. But problems started just before Christmas when I couldn't contact them."
• "The car was away for a little longer than quoted because Rainbow had staff off sick due to Covid."

Communication

Pros:

• "Used before, and will use again. Great professional and friendly service from everyone I came in contact with."
• "Made me a coffee whilst waiting."
• "They kept me absolutely informed about progress and when the car might be ready for collection."
• "Lawrence kept in touch during and after the period that Rainbow had the vehicle."
• "During the wait, I was kept up-to-date with developments in a very friendly, timely and entertaining manner."
• "Brilliant communication throughout. Both by phone and Text."
• "The team at Rainbow looked after me well and kept me updated throughout the repairs."

Cons:

• "Bmw was repaired by rainbow 6 months ago and still waiting for trim pieces! They had lost."
• "Wouldn't use them ever again."
• "Definitely not worth it. I do not recommend them at all!"
• "Avoid this place at all costs. 3 times been charged for same problem and it still persists."
• "Took my car via third party insurers first time done a botch repair sent it back to them to rectify for second time round caused further damage."
• "Would not recommend using this body shop if you want all your car back."
• "Repairs were okay... but thats what i expect after having it for over 2 weeks."