Surrey Oven Cleaning Reviews Summary

Customer Service

Pros:

• "Suzie was so helpful in explaining the service, researching the model of oven and parts in the event I needed them."
• "Very quick to get back to you, professional, do an extremely good job, reliable."
• "Good communication when I initially enquired and he confirmed the appointment 2 days before as well."
• "Answered enquiries promptly; great communication with booking the appointment and when they would arrive."
• "Wider Comms via email and phone for bookings etc very quick, clear and effective."
• "He was great at communicating & arrived and departed on time."
• "Sam was also kind enough to change the Neff oven lightbulb which had proved impossible for myself."

Cons:

• "Called Surrey Oven Cleaning, map shows they cover our area but when I tried to call which took 6 attempts to get in contact with them over two days to be told that they do not cover that area."
• "There was one issue where liquid had got in to a sealed area of the double glass on one of the ovens."
• "The clean was terrible, the glass had marks all over it and the man who cleaned the oven was rude."
• "Hob and Extractor still dirty after 'cleaning'. Food dirty was still on the hob and there were still droplets of grease on the extractor unit."

Cleaning Quality

Pros:

• "He was very thorough, professional and left the place spotless."
• "Sam did an excellent job cleaning my two single ovens, they ended up looking like new."
• "The ovens were left spotless."
• "The cleaning team were prompt and professional and did an exceptional job cleaning the oven."
• "Jack did a fantastic job cleaning our very well used oven."
• "The ovens are now immaculate."
• "Double oven cleaned by Jon to a very high standard, looks as good as new."

Cons:

• "You have been warned." (In reference to a negative experience with the service.)

Professionalism

Pros:

• "Sam was very professional, on time, polite, tidy and took great care in what he was doing."
• "Jon arrived on time and was a very tidy and professional worker."
• "Sam did a great job, he was extremely professional and thorough, no hassle."
• "Jay arrived on time, was very friendly and left our oven absolutely spotless!"
• "Jack was punctual, very pleasant and extremely tidy both during and after the job."
• "Sam came on time and was very friendly and professional, he left my oven looking as good as new."
• "Sam was on time, professional and did a wonderful job."

Cons:

• "The clean was terrible, the glass had marks all over it and the man who cleaned the oven was rude."

Value for Money

Pros:

• "My oven looks brand new, great service and great value."
• "Cost was exactly as stated in the quote."
• "Great service and great value."
• "Very easy to book and very good rates."
• "Always extremely satisfied with their work, worth every penny."
• "Very tidy worker and I really feel that they offer great value for money."
• "Very reasonable price. No hidden or extra charges."

Cons:

• "Well, it’s not £40 any more, sadly; but the service is first class."