The Personal Agent Epsom Reviews Summary

Customer Service

Pros:

• "Their prompt responses and effective actions were consistently impressive."
• "Everyone I dealt with was professional, courteous and efficient, making the whole process as stress free as it could possibly be."
• "Throughout the entire process, Rosie's communication skills shone brightly."
• "Sue from Sales was fantastic in pushing our property onwards as well communicating frequently with us before and after viewings."
• "After an offer was accepted Sarah stepped in from the Progression Team to keep us updated and to get the sale completed."
• "We felt fantastically well looked after by the Personal Agent; approachable knowledgable staff and very personable."
• "Sarah in sales progression was brilliant, communicated well and regularly."

Cons:

• "Generally badly managed and poorly run estate agents."
• "Overall we have been left feeling frustrated and ultimately ended up feeling like we haven't received a personal service."
• "They used clearly inexperienced agents to show people around our house (who knew nothing when answering people’s questions)."
• "Whilst their initial approach to selling our house was met with enthusiasm and professionalism, their client relations were very poor."
• "Their complete lack of respect for our time means we will of course be avoiding them like the plague."
• "I have had the worst experience with these estate agents and I have worked with a few over the years. They have no system, they don’t keep track of their listings/viewings and don’t communicate any information."
• "We dealt with Ren and were having to always chase for answers to questions which we had to ask multiple times."

Marketing and Materials

Pros:

• "The marketing material, including the photographs and the video (which featured Richard) was done impeccably, exceeding our (already high) expectations."
• "The brochure and video tour that the team put together was so impressive."
• "I have been very impressed with the first-class service that Director, Richard Digance and his team at The Personal Agent in the Epsom Sales Team have provided since day ONE!"
• "Absolutely wonderful service right from viewing, through to offer and exchange."
• "A very positive experience with selling a new build home and achieved the asking price."
• "I highly recommend selling your house with this professional enthusiastic team, the best photography, videos and marketing of the property."
• "Amazing service from all - such a helpful, friendly, informative bunch."

Cons:

• "I really do not appreciate flyers through my door."
• "Once again received another leaflet though the door this morning from these people. Not only did it make me jump because it sounded like someone trying to break in but I don’t want these flyers through my door."
• "Not really interested in a flat that needs work... Seriously, poor..."
• "Maybe do some work for your money these days... Just the joke of high st estate agents."
• "Do yourself a favour and look at a more wide spread estate agent and don’t rely on their apparent 'local knowledge'."
• "It is shameful the way you have treated me and I remain disgusted."
• "Terribly unprofessional company and I will do my best to avoid them in the future."

Professionalism and Expertise

Pros:

• "We are extremely thankful to have had John Ramsey as our agent."
• "I had a very challenging and stressful experience buying property before I contacted Joe Edwardson at Personal Agent. He was incredibly helpful, knowledgeable and professional."
• "Adam answered all the questions in a timely fashion that enabled the purchase to complete very smoothly and quickly."
• "Rosie was fabulous at our viewing!! Really friendly and answered all our questions with ease."
• "I was delighted with the service from Chris, Sarah, Amish and Ren from Personal Agent in Epsom."
• "The Personal Agent has provided exceptional service throughout the entire sale process, from property valuation to final exchange."
• "The Personal Agent staff were very professional at every point."

Cons:

• "They are not trust worthy and try to bully potential purchaser into drastically higher prices to keep their stats looking good."
• "When we finally got an offer his attempts to persuade us to accept a lesser amount was tantamount to bullying."
• "He stepped back because he lacks the ability to sell our flat. Steer clear of this man if selling through PA. An utter disgrace."
• "They have contraindicated themselves so on many different occasions."
• "Ultimately I felt I am dealing with cowboys literally with all due respect to the real cowboys."
• "The very least I deserve is a written apology from Adam. He got it wrong and should face up to it."
• "When we phoned Ren to get an update and did get hold of her she didn't seem to know the answers to a lot of our very basic questions."