Cycle King Cambridge Reviews Summary

Customer Service

Pros:

• "I've only made two visits to Cycle King, but both times I received the BEST customer service I've ever experienced."
• "The staff was very friendly and kindly re linked the chain and put back on it free of charge."
• "All the staff were very professional and extremely helpful in helping us get the right size and style."
• "Great, helpful, and friendly staff who fixed a very difficult issue with my bike in a short amount of time."
• "They gave me good and genuine advice and I never felt like they were trying to oversell either."
• "Fantastic customer service. Polite, professional helpful staff."
• "Staff were excellent; very helpful, gave great advice on suitable bike for our 10yr old."

Cons:

• "I don't usually leave bad reviews but feel I have to after two very bad experiences with Cycle King."
• "Basically they are trying to rip you off!! Don't go there!!"
• "A severe lack of passion about cycling from the salesman."
• "Be prepared to be disappointed with service at this place. Never going back!"
• "The guy who sits at the billing counter was rude, and passive aggressive, not willing to listen to any complaints about the repair."
• "Awful service ethan had no idea what she was doing, booked us in without checking if she had the parts to begin with - ended up missing charity event."
• "The employee stated I was wrong and that was the end of any discussion."

Repair Service

Pros:

• "The staff was very friendly and kindly re linked the chain and put back on it free of charge."
• "The crank failed after 3 months and the guys fitted a new one free of charge during the free service."
• "They fixed the issue quickly and to a high standard."
• "The fellow who sorted it out for me was very helpful and speedily did the job."
• "I took my bicycle to be serviced today and Ethan organised it very promptly and professionally."
• "Went in for a repair, got a text back an hour later saying it was done."
• "The mechanic fixed my bike on the spot. No waiting, no pre booking needed."

Cons:

• "Hi, I came to service my brakes. Personnel was very helpful and at the end of the day I collected my bike with the brakes fixed. BUT at the same time my gears stopped working and my chain was loosen."
• "Upon inspection, my partner found that the brake pads were not fixed properly."
• "Took my bike there with a punctured tube they changed the tube but failed to tell me it was the rim tape cutting into the tubes that was causing the punctures."
• "Also, they didn't change the front derailleur even though I asked them to (it was snapped in half!!!)."
• "Three times my son took his bike to get puncture repairs... £15 a new inner tube is a rip off if it isn't installed properly. Avoid at all costs."
• "But I wouldn’t go there again, because the repair was also poor quality."
• "The real problem is the servicing - I asked the techs to help remove an old lock bracket, but when I got my bike back it was still there."

Value for Money

Pros:

• "Friendly staff and wide selection of affordable bikes in the shop."
• "They offer a wide range of bikes at reasonable prices (compared to Giant for instance)."
• "Can return it at the end of a year for a large amount of my money back."
• "Quite a good selection of second hand beater bikes for sale here if you want to pick up a bike that will get you about without attracting thieves."
• "Great prices for the bikes and accessories to be fitted."
• "Bike in mint condition but a fraction of the price as other places."
• "The parts/accessories I've bought here have always been good value."

Cons:

• "The front reflector made me laugh - because it was the wrong size for the bars, the only way they could mount it was pointing at the sky."
• "I bought new bike here (model Madrid). The quality of bike's components is quite low compared to the price of the bike."
• "Now I have just wasted £65 for a repair that didn't repair my bike & had to pay for more."
• "The bike is not good value for money, I regret buying the bike there."
• "Bikes sold there are cheap and bad. Some employees are rude and may not have heard about serving customers."
• "Nice bike, but so poorly assembled. The pedal fell off within a week."
• "The spokes of the back wheel of the bike I bought here broke for the second time today, mid-ride."