Halfords - Bolton Reviews Summary

Customer Service

Pros:

• "The lads in the bicycle department went above and beyond in solving an issue."
• "Staff were friendly, answered my queries. Fast and to the point."
• "Despite being incredibly short staffed the lady at the till was brilliant, helping us to find the right car paint."
• "Great thank you to Hassan...Hassan has a very nice smile, funny, kind and helpful."

Cons:

• "Terrible customer service!"
• "The man was unhelpful to the point of blatant rudeness."
• "Greeted by a bloke who was more interested in his phone than serving customers."
• "Always a very long queue at the cycling department. No enthusiasm from staff to help."

Product Quality

Pros:

• "I highly recommend this branch of Halfords for the best service for whatever goes wrong with my classic car."
• "Great products. Shame about the staff though... Went in for a taillight bulb."

Cons:

• "Just wanna say a massive thank u to the staff tonight in the bike section I got a puncture on my bike in Blackpool."
• "Bought my 6 year old a bike from here. Pedals fell off as she was riding it."
• "Avoid! I got conned here in Broad daylight... I was sold really bad quality tyres."
• "Absolutely shocking. The poor member of staff went looking for my item which I was told was ready to collect wasn't even there."

Refunds and Returns

Pros:

• "Not a happy bunny... update, finally got a message from Halfords and they are refunding my money back 👍"

Cons:

• "They take your money straight away but don't refund it straight away. Bad business skills"
• "Told me my appointment was cancelled... said it would take 7 days for the refund."

In-Store Experience

Pros:

• "The store is well sited off a busy main road with lots of parking space. Staff are always helpful and on the ball."
• "I went to 02.02.2023 to check my battery cos of stating problem they check my everything alternator starter 100%."

Cons:

• "Empty shelves, no stock, says they have stock on their system, then they check out back and there is none."
• "Absolutely shocking... Customer services were not the best either, they were as helpful as a chocolate kettle."

Booking and Appointments

Pros:

• "Booked and dropped my bike for a silver service... was asked to leave the bike and was assured the service would be sorted for the next day."

Cons:

• "I've had four failed dashcam fitting appointments here."
• "Not impressed really. Booked in here for dash cam fitting and speaker fitting on Saturday... left bitterly disappointed."