B&Q Peckham Reviews Summary

Staff and Service

Pros:

• "Staff is very helpful and prices are very reasonable."
• "Really friendly and helpful staff throughout my shopping, especially Augusta as she was a delight, had amazing customer service, smiling throughout the transaction which had made my day."
• "Great people, great service. Went in for an exchange for tiles that were heavy. The exchange was swift and they helped me replace the tiles for news ones."
• "Thank you Leslie and Ivy, great work guys💯💯👏👏😍 Refreshingly great customer service!"
• "The staff are very friendly. The garden furniture I bought was damaged unfortunately the store didn't have a replacement. After speaking to the garden department manager Ray who was very helpful and went the extra mile to ensure our experience with B&Q was a positive one."
• "Was served by a lovely man called Patrick. Very funny, helpful and patient."
• "I want to thank Charmaine and Ray, who made this experience a lot more pleasant."

Cons:

• "They do not seem to be able to employ anyone who knows ANYTHING."
• "Only one person trained to cut wood working odd hours plus poor stock management."
• "Staff cannot give you answers to much of anything, they need to be trained and have at least some knowledge of DIY."
• "Some staff look as though they can't be bothered with you so why are they working there??"
• "Most INCOMPETENT people I have meet in my life, could not get even one delivery right."
• "The worst unprofessional store I have seen in my lifetime, 1 staff member specialises in a specific department & staff are extremely unapproachable."
• "Rudest employees I have ever experienced."

Store Layout and Stock

Pros:

• "Well-stocked store and garden center, has almost everything you can think of at fair and reasonable prices."
• "Great, Excellent place to buy many types of materials and items for household use."
• "Always find what I need in there, it might take you a few minutes because this place is massive."
• "Decently sized DIY shop with lots of supplies including bathroom, flooring, plumbing, electrical, lumber, lighting, painting, tools, screws, and more."
• "The isles are fairly easy to navigate as they are labelled well."
• "All in one choice for home DIY solutions."
• "Good variety and stock levels. Kudos and thanks to Charles on the checkouts who is super efficient and helpful."

Cons:

• "The car park is in a poor condition and badly laid out so beware of tight car parking spaces and mindful of other drivers."
• "Very poorly stocked store with unhelpful staff."
• "In the last few weeks I have been there twice. And have found a couple of items ( in one case, a lamp ) not in stock on both occasions."
• "I couldn't get access to the lighting section."
• "Drove to this store with a list of 6 items to purchase. Checked stock availability (online) before I left home, all showed to be in stock. When in store I discovered 3 of the items not available."
• "Two stars because it stinks of mouse wee and we just saw a mouse crossing the paint aisle."
• "The selection of plywood was terrible."

Customer Experience

Pros:

• "Busy store, but we'll adapted for social distancing."
• "Very experienced staff s and there are vans available to hire if you want to move large items."
• "It often has good offers dotted around. The paints section is very good."
• "Wanted a jigsaw and the staff member was so very helpful, got the apple picker thingy and grabbed us one from the top shelf! Very friendly customer service... very Covid aware and a pleasant shopping experience."
• "Recommend!"
• "Good and helpful staff at B&Q, stuff there isn't expensive."
• "Many thanks to DAVE, FREDDY, CHARLOTTE and lastly CHIDINMA"

Cons:

• "We got to the store 10 minutes before the store closes and as soon as we walk in the security guard rude and abruptly tells us that we have 60 seconds to make our purchases as he’s closing the shop!"
• "There is also much more need for security staff as I witnessed a few customers helping themselves to a few small items but left unchallenged."
• "Usual B&Q. A bit rundown inside. The tills are frequently very slow here."
• "The level of disinterest to assist customer at this place is disgusting."
• "The staff are an absolute disgrace."
• "Aggressive staff at the click and collect. Waited 1 hours just to collect one item and was sent from one corner of the store to another."
• "helped by Leslie in the Old Kent Road store yesterday - what a delight he is! So knowledgeable and helpful; nothing was too much trouble."