B&Q Beckton Reviews Summary

Customer Service

Pros:

• "I interacted with 4 staff members and All of them were helpful."
• "Thank you Menisha, Jay and Naomi for a fantastic customer service experience."
• "Very grateful that we were assisted by Zach, he was very polite, proactive and helpful and above all a great asset to the store and a great example of great customer service."
• "Thank you to Petra who went above and beyond to get us an urgent product that we needed."
• "Connor from the flooring section so very helpful, he spent time helping me price up everything I would need to complete my garden."
• "Helpful and cheerful staff with a fantastic selection of garden and homewares."
• "The staff were very friendly and also very helpful, I needed to get some items and I could not find them until one of the staff went out of their way to help me."

Cons:

• "Although the store is laid out well and easy to navigate, it’s very hard to find anyone available to help."
• "Lack of Customer service skills."
• "Awful service as per usual only this time the product didn't come complete either."
• "Absolutely useless when you try to call."
• "The guy in the line informed me sorry I have other duties to do so can’t help you."
• "Worst customer service! It made me wait whole afternoon for delivery and no one turned up!"
• "Terrible customer service. Won't be shopping with B&q again."

Product Availability and Stock

Pros:

• "They had everything in stock that I came for."
• "Good selection of vegetable and fruit plants, tomatoes, runner beans, peas, strawberries, as well usual items you would expect."
• "Most things will always be in stock and they very rarely are out of stock."
• "This superstore is much bigger than my local one in Ilford and they stock a huuge range of products."
• "Big b&q store. You can almost find anything for the home improvement project or for the garden project."
• "Everything under one roof. All your DIY needs."
• "Everything here is well stocked."

Cons:

• "It's convenient having a hardware store that is only a 5 minute bike ride from us, but it doesn't have the range of products you would find at say Screwfix and it is much more expensive."
• "Product I wanted not available in my local b&q but was shown as available at Beckton."
• "This branch is the closest to me yet I have to find one that’s further away, they never have what you need in stock."
• "Out of stock of a lot of basic products, such as Spray paint primer, sandpaper, etc."
• "The stock levels are a bit patchy."
• "An increase in people undertaking DIY projects during the lockdown period and supplier issues has seen a reduction in the number of products available in store."
• "Great customer service from 4 out of 5 staff. But lack of stock what I came in for wall bracket for hand rail."

Delivery Service

Pros:

• "I ordered online through tradepoint. I was advised I would get delivery 01.09.2023."
• "Placed the order online on Sunday, chose Beckton store and the order was promptly ready to collect at 7:02 AM, quite impressed with the minimal fuss and ease of transaction."
• "One of the best things was hertz it’s a van hire service within b&q, and to be honest it is was better and easier to use compared to other places."
• "Grateful of Daniel, the delivery driver who was very helpful too."

Cons:

• "Delivery of £200 worth of paint wasn't delivered on two occasions."
• "Worst customer service! It made me wait whole afternoon for delivery and no one turned up!"
• "Ordered a home delivery. They scheduled the delivery providing an 8 hour slot. I've spent the whole day at home but the delivery has never arrived."
• "The delivery of the laminate flooring was an absolute joke, the first two delivery’s they never turned up and made silly excuses."
• "The van driver comes again this time and leaves the items on the ground floor as they dont take bulk items up."
• "Your delivery person refused to carry the items to my door step."
• "B&Q 'delivery' is a joke. They didn't bother to come last week, so this week it's out for re-delivery."