B&Q Sydenham Reviews Summary

Customer Service

Pros:

• "Lovely staff service!"
• "One Gentleman virtually carried my stuff to the car very very polite lady at the till this kind of customer service needs to be extended to other shops."
• "Went to B&Q yesterday the lady at the entrance was friendly & was offering hand sanitizer."
• "I haven't been into a B&Q store for several years but went in with my daughter and son-in-law to this one in Sydenham at the weekend. The quality of the service was so different than I remember. Plenty of very helpful and friendly staff."
• "Malgorzata... went above & beyond her customer service to help us."
• "Been here a few times, huge range available of everything like bathroom fittings, tools, garden etc. But today I am giving 5* rating for the Staff; they are Amazing!"
• "Friendly, helpful staff. Good range of items and easy to find."

Cons:

• "Eventually a very disagreeable female assistant turned up who did not apologize for the delay and was very sultry, avoiding eye contact."
• "Difficult to get staff attention some are not actually skilled in specific areas of equipment of the store."
• "Majority of staff I have interacted with would rather be anywhere else in the world."
• "Customer service disgusting. Spent over £400 on flooring. 3 week wait for delivery."
• "Some of the staff are really rude and unhelpful, takes forever to be seen by someone."
• "The member of staff had no customer service skill also not wear a name badge."
• "The staff are not always the most helpful."

Store Experience

Pros:

• "Its wide range of products available in-store ensures that customers can find almost everything they need for their home improvement projects."
• "Good selection of plants and other home DIY essentials."
• "The introduction of self-serve checkouts provides an excellent alternative for customers who prefer a quicker and more autonomous shopping experience."
• "The home section is also well stocked with mirrors cushions things like that overall it's a nice store."
• "The B&Q hardware store in Sydenham is a spacious and well-stocked establishment."
• "Great choice of various DIY items and great garden selection, all reasonably priced."
• "Big retail park, very large store... anything B&q offers is stock here."

Cons:

• "I ordered wallpaper online with promise of next day delivery....didn't arrive in store."
• "During peak hours, the store can get busy, which might lead to longer waiting times at the traditional check-out counters."
• "DO NOT COME HERE WITH A LONG WHEEL BASED VAN! Received a ticket for parking. This B&Q store does not provide parking for long vehicles."
• "Went today and found there are no longer any manned tills, only self scan."
• "Hate this place! Find a different B&Q! Expect conflict if you come in contact with staff."
• "No service, looking for composite decking which this was showing in stock online, couldn't find it anywhere."
• "Worst manager ever called jayna."

Pricing and Availability

Pros:

• "Plenty of parking outside."
• "I use this for building materials mostly. Sand and cement isn't too dear."
• "They are pretty good on returns as long as you have the receipt."

Cons:

• "I'm shocked to say guys but house fire coal and wood have gone up price in all b&q stores from £17 for 2 bags to £20 plus single bags are £11 in all stores."
• "Been waiting 10 days for delivery so far. Confirmed delivery: not delivered."
• "Some parts of the building area are stacked on shelving if there is none on the ground floor the second floor had 5 pallets of what I wanted apparently it can't be moved until the shop is closed very stupid rule."
• "Called B&Q: confirmed delivery in an hour; not delivered."
• "Spent 50 mins travelling to the shop to buy 2 electric radiators they have in stock. The staff told me that they couldn't get them as they were too high on the shelves."
• "Well laid out store but staff had put some of the plant pots in the wrong places, so when we came to pay for something priced at £20, it was a higher price."
• "They advertise some of their kitchens as in stock ready to take away same day but this is not the case as they did not even have half the items we needed."