B&Q Crawley Reviews Summary

Customer Service

Pros:

• "Same as all the rest of the B&Q's, naturally - nice staff (thank you for being pleasant and cheerful, it really does make a difference!)"
• "The b&q staff were all really friendly, informative and helpful, even when we were really annoying and turned up 10mins before closing, they were really willing and helpful."
• "Many thanks to Nick for his help in tracking down down some light fittings. I am so impressed with his efficiency in keeping me informed, he certainly is an asset to your company."
• "Darcie at the Valspar paint desk was so helpful and patient today. Her customer service was excellent."
• "Really helpful person with green hair and colourful nails... apologies I never caught your name. Thank you! You took time out from what you were doing to help me find what I was looking for."
• "Just wanted to say a big thank you to Yvonne who gave great customer service."
• "team is really nice and helpful especially Kayleigh Forrest was amazing to sorting our issues."

Cons:

• "Service, cleanliness and organisation are not a patch on Burgess Hill store. I won't come back to Crawley."
• "Spoke to Tyler, NO STOCK, he has no idea when 4 burner £198 BBQ stock is coming in, NOT offered to check other stores."
• "Don't go here expecting help. Letting itself down with poor customer service, even the Duty Manger I spoke to (19/01/2022)."
• "Staff everywhere but no offer to help with the large compost bags I was clearly struggling with."
• "They had what we wanted but the staff gave the impression that they only work there at the weekend and would rather be somewhere else. Not the standard I have come to expect from B&Q."
• "Worst customer service ever. It's not the first time I had to put up with really bad attitude of people who work there and that's including the manager."
• "Staff not knowledgeable or helpful."

Store Experience

Pros:

• "Free parking for 2 hours with disabled entrance. Inside available a lift for first floor."
• "Plenty of choices at this store for just about everything you can think of with regard to DIY."
• "Definitely worth a visit. There is a vast selection of fixtures, fittings, bathrooms and kitchens for your house and some bits for the garden."
• "Did click and collect and it was dead easy."
• "Social distancing was well organised when entering store."
• "Large store on a small retail park with plenty of parking. There's always a good variety of all kinds of bits to inspire ways to get your DIY jobs done here."
• "Well laid out with clear signage for the different products on sale."

Cons:

• "Inappropriate allowance for parking offered to patrons."
• "Despite spending more than two hours shopping at B&Q Crawley, I received a hefty £100 parking fine."
• "What a poor show! Paint samples nowhere in sight for B&Q paint. Hardly any stock of paint on the shelves either. Dulux paint stock depleted too."
• "I went for wall tiles but to be honest there wasn't the range and selection you might expect for a large store."
• "Store is small, not enough tills and the self serve never work probably."
• "Their parking operator is a shame."
• "A complete lack of Customer service! So appalled that I drove and extra 7 miles out of my way to Homebase East Grinstead to make my purchase."

Product Availability and Pricing

Pros:

• "The prices are pretty competitive nowadays too, so if you need something right away, it is a worthwhile option."
• "Very good product range, reasonable prices, really helpful staff."
• "Good range, somewhat reasonably priced."
• "Great place for buying DIY related items. Almost everytime I have found what I was looking for."
• "Not the biggest of stores but has a very good selection of items, click and collect is great too especially to check stock of items you want to purchase."
• "Great for hardware and garden store. Has all you need all under one roof, from paints to decor, nuts bolts and bathroom stuff."
• "b n q crawley had plenty. always has what web site says."

Cons:

• "Please update this store... Stuck in the 1970's needs to be pulled down and rebuilt.. Resent why public has to pay more at this smaller store than at the warehouse stores.... WHY!!!!!"
• "They offer a timber cutting service but only 1 day a week (Friday mornings) and they only stock the smaller thinner sheets."
• "B&Q as a whole are going down hill, but some branches are worse than others, this one being one of them, disappointing lack of choice, and unknowledgeable staff, and of course I left empty handed and went to Wickes instead, and spent my money there....."
• "However, I went to buy a hob and the staff didn't want to help and told me to look online as they had no current brochure."
• "stocks of plants, although mainly excellent, some are neglected and left to dry out or not looked after properly."
• "Several online items stated as in stock were absent."
• "No 18mm plywood 2.4M so you're better off going to Lawson's or Selco for it."