Sainsbury's Reviews Summary

Staff and Service

Pros:

• "So many other staff working quietly and politely."
• "Cashier at number 19 till was very friendly and helpful."
• "Friendly and helpful staff and a great range of reasonably priced fresh produce."
• "Great customer service with friendly staff."
• "Staff are lovely, store layout is good."
• "Staff are very helpful and friendly which always makes a big difference."
• "The staff at Sainsbury’s in Maidstone Town Centre are cool, calm and collected."

Cons:

• "This is the second week in a row my husband has come home with poor vegetable produce..."
• "Needed to mention the level of shouting and swearing of several staff members tonight."
• "Bad Customer Service."
• "Delivery 4 hours late with no explanation."
• "Awful customer service from store manager Mani Powal at this store."
• "Just popped into Sainsbury's. A shame the staff on self service was so rude."
• "Customer service were awful."

Parking and Accessibility

Pros:

• "Parking was very good. You can either park free for an hour or if its over an hour and you spend £10."
• "Always plenty of parking space, easy access."
• "Locals use the parking.......1 hour free then up to 3 hours free if you spend 10 in store."
• "Located in central parking. Nice big store with free parking for shopper's."
• "There's always plenty of parking and I love the fact that you can park for an hour for free or 3 hours if you spend £10 in store!"
• "Parking is free for first hour using car plate recognition."
• "Good parking lots of parent child parking and lots of disabled parking as well."

Cons:

• "Everything is good! Only one thing I don't like, the parking. It is only for 1 hour and after it is confusing."
• "A nice friendly store which is slowly losing customers in part due to the car park owners who are adept at fining people, especially the elderly, if a simple honest mistake is made."
• "The only downside (hope they fix it soon) is that the signs on the different aisles do not match with what exactly has been put there."
• "Scam with parking charge. If you shop over £10 and have receipt to prove but over stay 10min over the 3 hour then few days later they send you letter for £65??"
• "Very busy parking and you have to pay for parking."
• "A good supermarket but on a Saturday the car park spaces are all full but there are LOADS of disabled spaces free."
• "So I have been shopping and parking my car at sainsbury’s all this year and never had a problem as I never stayed over more than 2 hours or so. But today I went there did my shopping and came out to be told that I have overstayed and my parking time was 2 hours 10 minutes and I can’t pay with a voucher as they had recently changed the parking rules."

Store Layout and Cleanliness

Pros:

• "Reasonably well laid out store with a good selection of fresh and longlife products."
• "Mainly a good layout of the store which feels spacious."
• "The toilet facilities are usually very clean and well maintained."
• "Nice and airy with plenty of room between aisles."
• "A good sized sainsbury's nicely laid out."
• "Possibly one of the biggest Sainsbury's I've ever seen? Liked the area with the cheese selection."
• "The store always seems clean and well presented."

Cons:

• "Been a disabled customer I was looking for something for the last couple of weeks only to be told that they prioritise home delivery over the people that walk in the supermarkets."
• "We have just moved to Bearsted and on my first shop I found this Sainsburys. On walking in the first thing I was greeted with was all the broc was brown and I mean the whole tray and also the courgettes."
• "Stank of sewage - not what you want when you go in to a food shop."
• "Sainsbury website shows availability of products but sometimes they are not available in store."
• "This place has gone down toilet. Dirty place without good toilet facilities."
• "Little not happy about very smelly Gents toilet though !! Can it be improved ??"
• "Nice shop but the toilets are a problem they don't flush properly."

Product Selection and Prices

Pros:

• "This is one of Sainsbury's larger stores with most food stuffs covered including fresh fish and meat counters."
• "A Large Department Store that stocks Fruit, Vegetables, Snacks and Sandwiches, Soft Drinks, Chicken, Meat and Fish."
• "The store is Good with a verity of grocery choices, including Asian. Fresh vegetable and fruits, Nice decent bakery too."
• "Their bakery is great, I often go there for bread or the odd cake."
• "A few bits were cheaper than what I usually pay."
• "Sainsburys Maidstone have recently added a variety of selection of Asian foods which is brilliant."
• "Good product range available at reasonable prices."

Cons:

• "Bad Customer Service."
• "Good quality but little expensive when compared to aldi and lidl. Meat/ Chicken is expensive."
• "Sainsburys though serves up some shockingly bad sandwiches, you know the ones where the filling is only in the middle so it looks awesome but disappoints when you open it up...."
• "Be careful when you buy frozen pizzas here - just bought one 3 minutes ago and the pizza was soggy and stinky!"
• "Frozen section is small."
• "There's always a good selection of food."
• "First time I had been into this Sainsburys, they just didn't have some of the quality brand name products I was looking for?"